Carer Allowance Application Scam on Facebook
Facebook groups for carers and disability support are targeted with posts and ads offering to 'fast-track' carer allowance applications for an upfront fee, often taking payment and personal data without ever filing anything.
Part of: Carer Allowance Application Scam
Last reviewed: 5 July 2026
Carers looking for help navigating confusing benefit paperwork often turn to Facebook support groups, where scammers pose as experienced claims advisers or former case workers. The trust built inside these communities makes members far more likely to accept a stranger's offer of paid help.
How this scam works on Facebook
A scammer joins a Facebook group dedicated to carers or disability benefits and posts testimonials claiming they helped other members get approved 'in days' by using a special form or insider contact at the benefits agency. They offer to complete and submit the carer allowance application for a flat fee paid via bank transfer or gift card, and ask for the carer's National Insurance or Social Security number, date of birth, and banking details to 'set up direct deposit.'
In other cases, a sponsored Facebook ad links to a page that mimics an official government benefits portal, collecting the same sensitive information under the guise of a pre-application eligibility check. The page then either sells the data or uses it to file fraudulent claims that redirect any approved payments to the scammer's own account.
Common red flags
- Group member or ad offering to 'guarantee approval' of a carer allowance claim for a fee
- Request for payment via gift card, wire transfer, or crypto rather than any traceable, refundable method
- Facebook page styled like a government site but with a non-government URL
- Pressure to hand over a National Insurance or Social Security number in a comment or DM
- Claims that the standard application process has been replaced by a 'special' or 'expedited' route
- Profile or page created recently with few followers despite claiming years of experience
How to protect yourself
- Apply for carer allowance only through the official government benefits website or by phone with the agency directly
- Never pay anyone to submit a benefits application — legitimate applications are free
- Treat unsolicited help offers in Facebook groups with suspicion, even if other comments appear supportive
- Never share your National Insurance, Social Security number, or banking details in a Facebook comment or Messenger chat
- Report suspicious posts to the group's moderators as well as to Facebook
- Verify any linked application portal's URL matches the official government domain exactly
How to report it
- Use Facebook's built-in Report Post or Report Profile feature on the offending content
- Report the group administrator if they allow the scam posts to remain after being flagged
- Report to your national benefits fraud line or the FTC (reportfraud.ftc.gov) / Action Fraud (UK)
Frequently asked questions
Can someone legitimately help me apply for carer allowance on Facebook?
Genuine charities and advice services sometimes share guidance in Facebook groups, but they never charge a fee or ask for your national ID number through the platform. Always verify any organization independently before engaging.
What should I do if I already paid a Facebook 'adviser' for help?
Contact your bank immediately to attempt a reversal, report the account to Facebook, and file a fraud report with your national consumer protection agency. Also contact the benefits agency directly to check whether an application was filed in your name.