Deepfake Video Calls Impersonating Revolut Business Account Managers
Criminals use AI-generated video to impersonate Revolut Business account managers in video calls with small-business owners, convincing them to share account credentials, approve large transfers, or submit identity documents under the guise of routine account reviews.
Part of: Deepfake Video Call Scams
Last reviewed: 8 June 2026
Revolut's business banking product is used by many small and medium enterprises for day-to-day payments, payroll, and international transfers. Revolut Business users who have a dedicated account manager or relationship contact are accustomed to occasional video calls for onboarding, limit increases, and compliance reviews — a reality that criminals exploit through deepfake video impersonation.
A video call featuring a convincing deepfake of a professional-looking Revolut relationship manager, set against a plausible office background, can persuade a busy SME owner to take actions they would reject from an email alone: sharing login credentials, approving a test transfer, or uploading sensitive business documents to a fraudulent portal.
The combination of visual authority (the video), brand familiarity (Revolut), and professional process (an account review) creates a compelling deception that is qualitatively different from simple phishing.
How this scam works on the Revolut brand
Genuine Revolut Business relationship calls are arranged through the Revolut Business portal or official email addresses and will not require the account holder to share passwords, 2FA codes, or approve transactions outside the Revolut platform.
The deepfake call scenario: a small-business owner receives a calendar invite from what appears to be their Revolut account manager's email address (spoofed). The video call features a face that resembles — or closely mimics — a recognisable financial-services professional. The 'manager' explains a routine compliance check is required due to new regulations, asks the business owner to screen-share their Revolut Business dashboard to 'walk through the review,' and then asks them to authorise a 'system test' transfer to a provided account number.
Alternately, the fake manager claims identity documents must be re-verified and directs the business owner to upload a passport and proof of address to a Revolut-branded but fraudulent portal.
Common red flags
- A video call with someone claiming to be your Revolut account manager asks you to screen-share your Revolut dashboard
- The caller requests approval of a transfer or asks you to initiate one as part of a 'system test'
- The caller asks for your Revolut login credentials, 2FA code, or instructs you to add their account as a payee
- The video quality has subtle issues — edge blurring, expression lag, unnatural eye movement
- There is no record of this call in your official Revolut Business communication history
- The caller refuses your request to reschedule so you can call Revolut back through the official number
How to protect yourself
- Verify any unexpected video-call request from Revolut by calling your account manager back using the number in the official Revolut Business portal
- Never screen-share your Revolut Business dashboard with any caller you did not initiate contact with
- Never approve a transfer or add a new payee at a caller's instruction without independently verifying the request
- Treat visual credibility in a video call as insufficient proof of identity — deepfakes can replicate appearance convincingly
- Confirm the email address of the call invite sender is exactly @revolut.com before joining
- Brief your team on this attack vector — in business settings, attackers may target employees rather than the account holder
How to report it
- Report the fraudulent call to Revolut Business support via the official Revolut Business portal
- Report to Action Fraud at actionfraud.police.uk (UK) or IC3.gov (US)
- File a report with the FTC at reportfraud.ftc.gov
- Preserve all call recordings and email evidence for law enforcement
- If company funds were transferred, contact your bank or Revolut immediately to attempt a recall under the APP fraud framework
Frequently asked questions
Does Revolut Business assign dedicated account managers?
Revolut Business does have relationship support for certain account tiers. Genuine relationship contact is established through the official Revolut Business portal, and any account manager's credentials can be verified there. If you are uncertain, do not proceed with any call until you have verified the contact independently.
How can deepfake video be used in a live call?
Real-time face-swap tools can replace a person's face with a target individual's face with only a short lag. Combined with a pre-recorded audio or text-to-speech voice, an attacker can create a near-live impersonation. The easiest defence is to request a specific verification action — such as asking the caller to write something down on camera — that pre-recorded or AI video cannot respond to dynamically.
What is APP fraud and does it protect business accounts?
Authorised Push Payment (APP) fraud occurs when the account holder is manipulated into authorising a transfer themselves. UK payment regulations require banks and payment firms including Revolut to reimburse eligible victims of APP fraud, including some business accounts. Report promptly and document everything to support a reimbursement claim.