Fake Uber Customer Support Scam
Scammers create fake Uber customer support numbers and social media accounts to intercept frustrated riders and drivers, extracting account credentials, payment details, or remote access to devices.
Part of: Fake Customer Support Scams
Last reviewed: 8 June 2026
Uber does not offer a general published customer phone number for riders — support is entirely in-app. This deliberate design choice creates an opening for scammers, who publish fake 'Uber support' phone numbers through fake websites, paid search ads, and social media profiles. Riders and drivers who search online for Uber's phone number often find these fraudulent listings.
The scam disproportionately impacts people who are already frustrated — a driver waiting on a payment, a rider disputing a charge, or someone whose account has been locked. The emotional state of the victim makes them more susceptible to following the 'support agent's' instructions carefully.
Real Uber support is accessible only through the Uber app under 'Help', or for drivers through the partner app. Uber does not initiate support calls to customers unless the customer has first requested a callback through the in-app system.
How this scam works on the Uber brand
A rider searches 'Uber customer service phone number' and finds a scam site near the top of search results. The site lists a phone number and mimics Uber's brand. Calling the number reaches a fake agent who asks the caller to 'verify their account' by providing their email and a one-time code sent to their phone — which is actually a password reset code that hands the scammer account access.
In a driver variant, a scammer posts in a Facebook group for Uber drivers, impersonating an Uber support employee and offering to resolve payment holds. The 'support' process requires the driver to share their login credentials or to download a remote-access app.
Another variant operates through Twitter or X, where riders tag @Uber with complaints. Fake accounts responding before the real Uber support team direct victims to private messages or external sites to 'resolve the issue'.
Common red flags
- You found an Uber support phone number through a web search rather than inside the Uber app — this is the primary red flag
- A 'support agent' asks for your account password or to forward a one-time login code sent to your phone
- You are asked to download remote-access software to 'fix' an account issue
- A Twitter/X account with a name like '@UberSupportHelp' responds to your complaint before the verified @Uber account
- The agent asks you to pay a fee to unfreeze your account, resolve a dispute, or process a refund
- You receive a call from someone claiming to be Uber support when you have not requested a callback
How to protect yourself
- Access Uber support exclusively through the app under the 'Help' section — this is the only legitimate Uber support channel for riders
- Never forward a one-time code sent to your phone to anyone — this grants them access to your account
- Never download remote-access software at the instruction of any support agent
- Enable two-factor authentication on your Uber account so even if your password is captured, it cannot be used alone
- If a scammer accessed your account, change your password immediately, log out all devices, and review saved payment methods
- Check for unauthorised ride charges or driver payment issues by logging in directly via the app
How to report it
- Report the incident through the Uber app under 'Help > Account & payment > Report fraud or theft'
- Report fake phone numbers and websites to the FTC at reportfraud.ftc.gov
- If a fraudulent social media account impersonated Uber, report it directly to the platform
- File with the IC3 at ic3.gov if financial loss occurred
Frequently asked questions
Does Uber have a phone number I can call for support?
Uber's primary support channel for most riders is in-app through the 'Help' menu. Uber's official driver support line exists, but riders are directed to the app. Any phone number found via a web search should be treated with extreme caution.
What should I do if I gave a scammer a one-time code?
That code was likely used to access or change your Uber account. Change your password immediately from the app, log out all devices, and review recent trip and payment history for unauthorised activity.
Can I get my money back if a scammer used my Uber account?
Report the unauthorised activity through the Uber app immediately. Uber investigates account fraud and may credit unauthorised charges. Also contact your bank if stored cards were charged.