Fake Amazon Delivery Notification Smishing Scam
Scammers send fake Amazon package-delivery text messages claiming a parcel is held or delayed, directing recipients to a phishing page to 'confirm' address or payment details.
Part of: Fake Delivery Texts
Last reviewed: 7 June 2026
Amazon is the world's most recognised package sender, and almost anyone with an Amazon account is expecting at least one delivery at any given time. This makes Amazon delivery notification texts an exceptionally effective smishing lure — even people who did not recently order anything may assume they have forgotten a purchase.
The fake texts claim that an Amazon delivery requires action: a parcel is on hold because of an address issue, a small customs fee is owed, or the delivery was attempted and the recipient must reschedule. A link in the message resolves to a fake Amazon or delivery-verification page that collects personal details or card information.
Amazon's genuine delivery notifications arrive from @amazon.com email or through the Amazon app's notification system. Amazon does not send texts requesting card payment to release held packages.
How this scam works on the Amazon brand
The smishing text typically reads: 'Amazon: Your order #XXX is on hold. Please confirm your delivery address: [link]' or 'Amazon delivery attempt failed. Reschedule here: [link].' The link leads to a page mimicking Amazon or Amazon Logistics branding.
The fake page asks for name, address, and in many cases a card number for a small 'redelivery fee'. Card details collected are used for fraud, and the fee may trigger a recurring charge. Some variants simply collect the address and other personal information for use in identity fraud or targeted follow-up scams.
Because Amazon has so many third-party delivery partnerships — with USPS, UPS, Amazon Logistics, and others — scammers sometimes use carrier branding on the landing page to add an additional layer of credibility.
Common red flags
- An Amazon delivery text from a regular mobile number rather than a recognised Amazon or carrier shortcode
- A link in the text leads to a domain other than amazon.com or the genuine carrier's domain
- A 'redelivery fee' or 'customs fee' required before the package can be delivered
- The order number in the text does not match any open order in your Amazon account
- The text arrives from a number you have no previous Amazon communication history with
How to protect yourself
- Check your Amazon account directly in the app or at amazon.com under Your Orders and Deliveries
- Amazon does not charge delivery or customs fees via text link — any such request is fraudulent
- Forward suspicious Amazon delivery texts to 7726 (SPAM) and delete them
- If you are expecting a delivery, track it through the Amazon app or the link inside your original order confirmation email from @amazon.com
How to report it
- Forward the smishing text to 7726 (SPAM)
- Report to Amazon at [email protected]
- File a complaint with the FTC at reportfraud.ftc.gov
- If card details were entered, contact your card issuer immediately
Frequently asked questions
Would Amazon ever ask me to pay a fee by text to release a package?
No. Amazon does not charge package-release fees through text message links. If there is a genuine customs issue with an international order, Amazon or the relevant customs authority will communicate through official channels with detailed documentation.
How do I track a real Amazon delivery?
Open the Amazon app, go to Your Orders, and select the relevant order. You can also track via the link in your original order confirmation email sent from @amazon.com. Never use tracking links in unsolicited texts.