Fake Delivery Notification Scams on Facebook
Facebook Messenger and Facebook ads are used to send fake parcel delivery notifications that harvest personal and payment details through convincing courier-branded pages.
Part of: Fake Delivery Texts
Last reviewed: 1 June 2026
While most fake delivery scams arrive by SMS, Facebook has become a secondary vector — partly because Facebook Messenger delivers messages directly into a trusted app, and partly because Facebook's advertising system can be exploited to serve fake courier notification pages to users who have recently shopped online.
The Facebook context adds a layer of apparent legitimacy: a message arriving in Messenger from what appears to be a brand page, or a promoted post from a well-known courier, is less likely to trigger the same scepticism as an unexpected SMS.
How this scam works on Facebook
Fake courier brand pages or impersonator pages send Messenger messages to users claiming their parcel requires a redelivery fee or address confirmation. The link leads to a page mimicking the courier's real website, requesting card details for a nominal fee.
Facebook ads are also used: a promoted post appears in the news feed claiming a parcel is awaiting delivery and directing users to click for tracking information. The ad uses the courier's logo and colour scheme. The destination site captures card details entered to 'pay' a small redelivery charge.
Groupbuy and marketplace communities on Facebook are also used to send fake shipment tracking messages to buyers waiting for purchases.
Common red flags
- Facebook Messenger message from a courier page about an unexpected parcel
- Facebook ad about a parcel awaiting delivery from a courier you may or may not have used recently
- Link that leads to a courier-branded page asking for card details to release a delivery
- Page that requests your full card number and CVV to pay a small redelivery fee
- Messenger message sent by a page with no previous interaction history with you
How to protect yourself
- Track parcels directly by logging into the retailer's website or the courier's official app
- Never enter card details on a site reached by clicking a Facebook Messenger link
- Check the URL of any courier page carefully — fake sites often use slight misspellings
- Legitimate courier redelivery fees, if they exist, are handled via the courier's verified official channels
How to report it
- Report the fake page or ad to Facebook using the built-in report tools
- Report to your national cyber reporting centre
- If card details were entered, contact your bank immediately to block the card
Frequently asked questions
How can I tell if a delivery notification I got on Facebook is fake?
Real couriers don't usually message you out of the blue on Facebook Messenger or run ads asking you to 'confirm' a delivery — they use tracking numbers tied to an actual order. Check the sender's page: a genuine courier page will have a long history, verified badge, and consistent branding, while scam pages are often brand-new or recently renamed. If the link asks for your card details to pay a small 're-delivery fee', treat it as fake and go to the courier's official site or app instead.
I clicked the link and entered my card details on a fake courier page on Facebook — what should I do first?
Contact your bank or card issuer immediately to freeze or cancel the card, since this stops any further charges fastest. Change the password on any account where you reused that information, and turn on two-factor authentication where possible. Report the page and message to Facebook using its built-in reporting tool, and keep screenshots in case you need them for a bank dispute or police report.
Does Facebook take action against pages that impersonate couriers?
Facebook does remove pages and ads that are reported and confirmed to be impersonating brands like courier companies, but enforcement is reactive and scam pages often reappear under new names. Reporting the specific page or ad through Facebook's report tool helps get it reviewed, though it may not happen quickly enough to prevent others from being targeted in the meantime. Treat any unsolicited delivery message as suspicious regardless of whether the page looks 'verified'.
How can I tell if a Facebook courier message is real?
Real couriers do not initiate contact via Facebook Messenger to collect redelivery fees. Go directly to the courier's app or website and enter your tracking number independently. If you cannot find a parcel there, the Facebook message is fraudulent.