Fake Kraken Support Scams
Fraudsters impersonate Kraken customer support via phone, email, and social media to steal account credentials or authorize fund transfers. Kraken's real support operates through kraken.com's help system — not through unsolicited calls.
Part of: Fake Crypto Exchange Support Scams
Last reviewed: 7 June 2026
Kraken is a long-established cryptocurrency exchange known for strong security practices and regulatory compliance. These characteristics, while genuine, are exploited by scammers who use Kraken's reputation for trustworthiness to make fake support interactions seem credible. A caller invoking Kraken's name may feel more trustworthy than one from a lesser-known brand.
Fake Kraken support contacts span the full range of social engineering methods: unsolicited phone calls, phishing emails, fake social media support accounts, and fraudulent search-engine listings for 'Kraken support phone number.' The latter is particularly effective because Kraken does not prominently list a general support phone number — users who search for one may end up calling a scammer's number instead.
Kraken's actual support system is built around kraken.com/support. Support tickets are submitted through the website or the Kraken app. Kraken does not make unsolicited outbound calls and will never ask users to share their password, 2FA code, or API secret during any support interaction.
How this scam works on the Kraken brand
A user searches for 'Kraken support number' after experiencing a login issue, and the top search result is a scammer-operated page listing a fake phone number. When called, the agent appears knowledgeable, asks the user to read back the verification code just sent to their phone (which is a real Kraken login OTP the attacker has triggered), and proceeds to take over the account.
Another scenario: an email with Kraken's branding arrives warning of 'unusual sign-in activity' and providing a 'Secure Your Account' link. The link leads to a credential-harvesting page styled to match Kraken's login UI. Credentials entered go directly to the attacker.
The real Kraken security email sends alerts from an @kraken.com address, includes account-specific context, and directs users to log in directly at kraken.com — it does not embed clickable action buttons that lead to external URLs. Kraken also offers a Global Settings Lock (GSL) feature that prevents account setting changes without an extended time delay, providing an extra layer of protection against account takeovers.
Common red flags
- An unsolicited call from someone claiming to be Kraken security
- A search-result listing for a 'Kraken support phone number' that leads to a non-kraken.com site
- An email 'security alert' from a [email protected] sender address
- A support agent asking you to provide a one-time passcode you just received
- A link in a security email that does not go to kraken.com
- Instructions to transfer funds to an 'external protection wallet' or 'cold storage' as a security measure
- Pressure to act immediately before 'the fraudulent transaction completes'
How to protect yourself
- Bookmark kraken.com/support and use only that for all support needs — never rely on search results for phone numbers
- Enable Kraken's Global Settings Lock (GSL) for maximum account protection
- Use an authenticator app for 2FA, not SMS
- Never share a one-time passcode with anyone, including someone claiming to be Kraken
- Set a Master Key in Kraken security settings to add an extra layer to account changes
- If you receive an unsolicited call, hang up and call back through the number listed at kraken.com/support
How to report it
- Report phishing and support fraud via Kraken's official support at kraken.com/support
- Forward phishing emails to [email protected]
- Report to IC3.gov (US), Action Fraud (UK), or your national cybercrime body
- Report the fraudulent phone number to the FTC at ReportFraud.ftc.gov
Frequently asked questions
Does Kraken have a publicly listed support phone number?
Kraken's primary support channel is its web-based ticket system at kraken.com/support. Any phone number found via a web search claiming to be Kraken support should be treated with extreme caution and verified at kraken.com before calling.
What is Kraken's Global Settings Lock and how does it help?
The Global Settings Lock (GSL) is a Kraken security feature that prevents any changes to account settings (including 2FA and withdrawal addresses) for a user-defined cooling-off period. This makes account takeovers significantly harder even if a password is compromised.
I received a Kraken security email but I am not sure it is real. What do I do?
Do not click any links in the email. Open your browser, type kraken.com, and log in directly to check your account notifications. If there is no corresponding alert in-app, the email is likely fraudulent.