Fake Home Depot Extended Warranty and Protection-Plan Scam
Scammers impersonate Home Depot to sell fake extended warranties or protection plans for appliances and tools, collecting fees for coverage that does not exist.
Part of: Fake Extended Warranty Scams
Last reviewed: 7 June 2026
Home Depot offers legitimate extended protection plans for appliances, tools, and home systems through its Home Depot Protection Plans programme. Scammers exploit this familiarity by sending unsolicited calls, emails, or mailers claiming that a recent Home Depot purchase is eligible for an extended warranty that must be activated or renewed immediately.
The approach targets homeowners who have recently bought major appliances such as refrigerators, washing machines, or HVAC units from Home Depot — information that may have been obtained from data broker lists or social engineering. The sense that the coverage is tied to a real, recent purchase makes the offer feel credible.
The fake warranty seller collects a substantial upfront fee — sometimes framed as an annual premium — then disappears or issues a worthless contract. When the victim's appliance breaks down and they try to make a claim, they find either no record of their plan or a company that cannot be reached.
How this scam works on the Home Depot brand
Home Depot's genuine Protection Plan offers arrive at the time of purchase in-store or via a post-purchase email from @homedepot.com. They are managed through the Protection Plans portal accessible from your Home Depot account. Unsolicited calls weeks or months after a purchase claiming 'your warranty is expiring' are not from Home Depot.
The scam call script typically references your appliance type and a plausible Home Depot purchase date. When pressed for proof of the caller's affiliation with Home Depot, the agent provides a fake confirmation number or offers to 'send official documentation by email', which is a phishing link.
Payment is requested by credit card over the phone, or sometimes by cheque payable to a company with a convincing but unofficial name. The amount charged is often several hundred dollars — comparable to real extended warranty pricing — to avoid raising suspicion about the cost.
Common red flags
- Unsolicited call or letter claiming your Home Depot appliance warranty is about to expire
- Cannot find the offer referenced in your Home Depot online account under Protection Plans
- Payment requested by credit card over the phone to a company name you cannot verify on homedepot.com
- Caller cannot provide a verifiable policy number or contract you can retrieve from the Home Depot website
- High-pressure sales tactics: 'This offer expires if you hang up'
- Caller asks for payment by gift card, wire transfer, or cheque rather than a standard credit card transaction processed through homedepot.com
How to protect yourself
- Verify any warranty offer by logging into your Home Depot account at homedepot.com and checking Protection Plans
- Call Home Depot directly using the number on homedepot.com — not any number provided by the caller — to ask whether the offer is genuine
- Never provide payment information over an unsolicited phone call to someone claiming to be from Home Depot
- Check the company name with your state attorney general's office or the BBB before purchasing any third-party warranty
- Real Home Depot Protection Plan purchases can always be verified at protectionplans.homedepot.com
How to report it
- Report warranty fraud to the FTC at reportfraud.ftc.gov
- File a complaint with your state attorney general's consumer protection division
- Report to the Better Business Bureau at bbb.org
- If you paid, contact your credit card issuer to dispute the charge as fraudulent
Frequently asked questions
How do I verify my Home Depot Protection Plan is real?
Log in to your Home Depot account at homedepot.com and navigate to Protection Plans. All genuine plans purchased through Home Depot are listed there with policy numbers.
Someone called saying my Home Depot appliance warranty is expiring. Should I renew?
Do not provide payment over this call. Hang up and verify directly at homedepot.com or by calling the number listed there. Legitimate warranty renewal notices from Home Depot are sent by email or mail with a verifiable plan number.