Fake Meta/Facebook Customer Service Chatbot Scam
Criminals operate fake Meta or Facebook support chat pages and Messenger bots that mimic official Meta helpdesk communications, steering users into surrendering account passwords, two-factor codes, or payment details.
Part of: Fake Customer-Service Chatbots
Last reviewed: 8 June 2026
Meta's real support options for Facebook and Instagram are accessible via facebook.com/help and the in-app Help Center. Meta does not proactively reach out to users via Messenger from a generic 'Meta Support' account to resolve issues, and it does not operate live chat on third-party websites.
Scammers create Facebook Pages or Messenger accounts with names like 'Meta Support Center' or 'Facebook Help Desk' and run sponsored ads targeting users who have recently experienced login problems. The pages look professional and often have thousands of fake followers to appear legitimate.
Victims are guided through a fake 'account recovery' process that ultimately collects their login credentials, active session cookies, or two-factor authentication codes.
How this scam works on the Meta/Facebook brand
A user with a locked or restricted Facebook account searches for help and sees a sponsored result or a Facebook Page for 'Meta Official Support.' They send a Messenger message or click a link to a chat widget. The 'agent' asks for the account's email address and then requests the password 'to verify account ownership' — a practice Meta never follows.
In another pattern, the chatbot claims to detect an issue with the victim's account and sends a link to a fake login page. When the victim signs in, a real-time phishing relay captures the session and the attacker gains access before two-factor authentication can block them.
Some bots request a screenshot of the victim's inbox — including visible email or SMS codes — as a supposed 'identity check.'
Common red flags
- Meta support does not initiate contact via unsolicited Messenger messages from a Page named 'Meta Support.'
- Any support agent asking for your Facebook password is a scammer — Meta never needs it.
- The 'support' link goes to a domain other than facebook.com or help.instagram.com.
- The chat asks you to provide the six-digit code just sent to your email or phone.
- The Page was created recently and has an unusually high follower count with low engagement.
- The agent's writing style switches between formal and informal, or they use machine-translated English.
How to protect yourself
- Access Meta support only through facebook.com/help or instagram.com/hc/ from a browser you typed directly.
- Enable two-factor authentication on your Facebook account using an authenticator app, not just SMS.
- Never share a 2FA code with anyone, including people claiming to be Meta staff.
- If you have already shared credentials, immediately go to facebook.com/settings > Security and Login, change your password, and log out all other sessions.
- Report the fake support Page through Facebook's own reporting tools.
How to report it
- Report the fake Page or Messenger bot via the three-dot menu > 'Find support or report' > 'Scam or fraud.'
- Report financial losses to the FTC at ReportFraud.ftc.gov.
- UK users can report to Action Fraud at actionfraud.police.uk.
- File a report with the IC3 at ic3.gov if significant money or identity information was lost.
Frequently asked questions
Does Meta have a live chat support option?
Meta offers some live chat and callback options for verified business advertisers through their Business Help Center, but these are initiated by the user from within the Business Manager dashboard — not through unsolicited Messenger messages.
How can I tell if a Facebook Page is officially from Meta?
Genuine Meta official Pages have a blue verified checkmark and are linked from meta.com or facebook.com/meta. Check the 'Page transparency' section for the creation date and country of origin.
I sent my password to a fake support agent — what next?
Change your Facebook password immediately at facebook.com/settings. Enable two-factor authentication if it is not already on. Review connected apps under Apps and Websites in Settings and remove anything you do not recognise.