Fake Package Tracking Update Scam Impersonating the FedEx Brand
FedEx's brand is regularly impersonated in fake tracking update messages because its purple-and-orange logo and delivery notification format are widely recognized and easy to imitate.
Part of: Fake Package Tracking Update Scam
Last reviewed: 5 July 2026
FedEx's globally recognized branding and standard delivery notification style make it a frequent target for impersonation, since a convincingly recreated logo and layout can make a fake tracking update feel routine rather than suspicious.
How this scam works on the FedEx brand
A message or email styled with FedEx's logo and typical notification language claims a shipment update is available, or that a delivery attempt failed and action is required to reschedule. The linked page closely mimics FedEx's real tracking interface but sits on a lookalike domain, and may ask for a small redelivery fee, login credentials, or personal information under the guise of confirming the recipient's identity. Because FedEx notifications are a normal part of many people's inboxes, especially around online shopping periods, a well-copied fake can blend in until the recipient notices the sender's actual email address doesn't match FedEx's real domain. Some versions carry a malicious attachment disguised as a 'shipping label' or 'proof of delivery' document rather than a link.
Common red flags
- Message uses FedEx branding but the email domain or link does not match FedEx's official domain
- Request for a redelivery fee or personal verification details via a link
- Attachment labeled as a shipping label, invoice, or proof of delivery from an unexpected sender
- Tracking number does not resolve correctly on FedEx's real website when checked independently
- Urgent language about a failed delivery attempt requiring immediate action
How to protect yourself
- Check tracking status only on FedEx's official website or app using the tracking number directly
- Verify the sender's full email domain rather than trusting the FedEx name or logo alone
- Never open unexpected attachments claiming to be FedEx shipping labels or delivery proofs
- Contact FedEx directly through verified customer service channels if a fee request seems unusual
- Report suspected impersonation to FedEx's official fraud reporting channel
How to report it
- Report the impersonation email or text to FedEx's official phishing/fraud reporting page
- Forward smishing texts to 7726 (SPAM) or report phishing emails through your email provider
- File a complaint with the FTC at reportfraud.ftc.gov describing the brand impersonation
- Report compromised credentials or payment details to the relevant provider immediately
Frequently asked questions
Does FedEx ever ask for payment through an email or text link?
Legitimate FedEx fee requests direct customers to verified account portals rather than demanding payment through an unsolicited email or text link, so treat any such request with caution.
How do I verify a FedEx tracking update is real?
Enter the tracking number directly on FedEx's official website rather than clicking any link in the message — a genuine shipment will show consistent status information there.