Fake Home Depot Product Recall Refund Scam
Fraudsters impersonate Home Depot with fake product-recall messages about power tools, appliances, or building materials, directing victims to phishing pages to steal their login and payment details.
Part of: Fake Product Recall Refund Scams
Last reviewed: 8 June 2026
Home Depot sells a wide range of products — including power tools, appliances, and building materials — that are occasionally subject to genuine safety recalls. Scammers exploit consumer awareness of these real recalls by issuing fake notices that target precisely the categories of product most likely to be recalled.
A text or email claiming that a power tool or appliance purchased at Home Depot poses a fire or electrical hazard triggers immediate concern, and victims who click the recall link are taken to a convincing Home Depot phishing page. The combination of safety urgency and the large-ticket nature of many Home Depot purchases makes this a particularly effective social engineering vector.
Home Depot publishes genuine product recalls at homedepot.com/recalls and coordinates with the CPSC for safety recalls. Any refund from a genuine recall is initiated through the store or via the return process — never by clicking an email link and re-entering card details.
How this scam works on the Home Depot brand
The phishing text arrives from an unknown number: 'Home Depot Safety Alert: A power tool in your recent order has been recalled due to a fire risk. Tap to claim your refund before the deadline: [link].' The urgency and safety framing compels immediate action.
The link resolves to a lookalike Home Depot sign-in page. After logging in, a second screen asks for the card number and billing address 'to confirm the account receiving the refund'. This data is captured for card fraud.
The email variant includes a fake CPSC cooperation badge and a reference number, giving the notice an official veneer. The specific product is described generically — 'your recent power tool purchase' — as the scammer does not know what the victim bought, but the broader category is plausible for a Home Depot customer.
Common red flags
- Text or email arrives from a non-Home Depot number or domain
- You are asked to re-enter payment card details to receive a recall refund
- The recalled product is described vaguely and does not match any specific item in your purchase history at homedepot.com
- No matching recall notice exists when you check homedepot.com/recalls or your account order history
- Urgency language states the refund expires within 24-48 hours
- The link URL contains 'homedepot' but with additional characters or a different domain suffix
How to protect yourself
- Check homedepot.com/recalls and your order history directly to verify any recall communication
- Home Depot recall refunds are processed through the store or by mail — no email link or card re-entry is required
- Forward suspicious texts to 7726
- Change your Home Depot account password if you logged in via a suspicious link
- Contact Home Depot customer service at 1-800-466-3337 to report the phishing message
- Alert your card issuer immediately if payment details were entered
How to report it
- Report phishing to Home Depot at 1-800-466-3337
- Forward suspicious texts to 7726
- File a complaint with the FTC at reportfraud.ftc.gov
- Check cpsc.gov/recalls to verify whether any product recall is genuine
Frequently asked questions
How does a real Home Depot product recall work?
Home Depot lists recalls at homedepot.com/recalls and may contact affected customers by email from '@homedepot.com' addresses. Refunds or replacements are handled in-store or by return mail — no card re-entry via email is ever required.
How do I verify whether a product I bought at Home Depot is under recall?
Visit homedepot.com/recalls and search by brand or product type, or check the CPSC recall database at cpsc.gov/recalls.
What if I entered my card details before reading this?
Contact your card issuer immediately to freeze the card. Change your Home Depot account password and monitor for any unauthorised transactions.