Fake Redelivery Card Scams on X (Twitter)
Scam accounts on X impersonate courier companies and send fake redelivery notifications via mentions and DMs, directing users to phishing sites that collect card details under the guise of a small redelivery fee.
Part of: Fake Redelivery Card Scams
Last reviewed: 1 June 2026
X is frequently used for real-time customer service by major courier companies, and many users post complaints or queries about missed deliveries using carrier-related hashtags. Scammers monitor these hashtags and mentions to identify targets who are genuinely expecting a parcel, then impersonate the carrier's support account to offer 'help'.
The real-time nature of X customer service interactions means users are often in a receptive, trust-extending mode when the impersonator contacts them — making the phishing attempt harder to identify.
How this scam works on X (Twitter)
A user tweets at a courier company about a missed delivery. Within minutes, an impersonator account with a similar handle and logo responds, asking them to follow a link to 'reschedule your delivery' or 'pay a small redelivery fee'. The link leads to a phishing site that collects card details.
Some operations also proactively post fake carrier announcements on X warning of delivery backlogs and directing followers to a phishing portal to check their parcel status.
Common red flags
- X account with a carrier name and logo responds very quickly to delivery complaint posts
- Response account handle is slightly different from the official carrier — extra characters, underscores, or abbreviations
- Link in the response leads to a domain not matching the official carrier website
- Redelivery site requests card details for a small fee
- Proactive X post from an account claiming to be a carrier, warning of delays with a parcel status link
- DM from an account claiming to be a carrier's X support team asking for personal details
How to protect yourself
- Check that any carrier account responding to your X post has the official blue verified badge and matches the carrier's documented handle
- Never click parcel links in X replies or DMs — go directly to the carrier's official website
- Verify outstanding deliveries against your own order history before following any link
- Report impersonator accounts to X using the three-dot menu and selecting 'Report'
- Block X accounts that send unsolicited messages about deliveries you did not enquire about
How to report it
- Report the X account using the three-dot menu and selecting 'Report' — choose impersonation or fraud
- Alert the genuine carrier by tagging their verified account about the impersonation
- File a complaint with the Report Fraud service (formerly Action Fraud) at reportfraud.police.uk or the FTC at reportfraud.ftc.gov
Frequently asked questions
How do I know a carrier's X support account is genuinely verified and not an impersonator?
Check the account handle against the exact handle listed on the carrier's official website, not just a search result, and confirm it has the platform's official verification badge — impersonator accounts often use very similar but slightly altered handles.
A carrier-branded account replied to my complaint within seconds — is that unusual?
It can be, since some impersonation operations use automated bots that monitor delivery-related keywords and respond instantly. Fast response time isn't proof of legitimacy — verify the handle and badge before engaging further.
I gave my order number to an account claiming to be carrier support — how much risk does that create?
An order number alone has limited value to a scammer without payment details, but avoid sharing anything further, watch for follow-up requests for card information, and report the account to X and to the genuine carrier.
Do real courier companies respond to delivery queries on X?
Yes — many carriers have verified X support accounts. Always verify the handle matches the carrier's official handle listed on their website and that the account has a verified badge before clicking any links they share.
Sources for this guide are listed on the Fake Redelivery Card Scams page (4 sources).