Fake Robinhood Customer Support Chatbot Scam
Criminals operate fake Robinhood chat-support pages in search ads to harvest brokerage account credentials and two-factor codes from investors seeking account help.
Part of: Fake Customer-Service Chatbots
Last reviewed: 8 June 2026
Robinhood's customer support is available through its app and website, but the company has historically been criticised for limited phone support — a gap that scammers exploit by offering fake phone and chat alternatives. When investors search for 'Robinhood customer service phone number' or 'Robinhood support chat,' paid search ads for fake support sites frequently appear.
The risk in Robinhood chatbot fraud is not just account takeover but also portfolio liquidation. A scammer who gains access to a brokerage account can rapidly sell holdings at market price and initiate an ACH withdrawal to a linked bank account. Depending on the account size, the financial damage can be severe.
Robinhood does not provide a publicly listed customer service phone number for general inquiries — its official support is through the app — which is exactly why the fake phone-and-chat sites are so appealing to frustrated users.
How this scam works on the Robinhood brand
A user searching for Robinhood support lands on a fake site that lists a phone number and a chat option. The chat agent, or a phone operator, asks the user to verify their account by providing their login email, password, and the two-step verification code. All three are relayed in real time to the scammer who logs into the real account.
Some variants use a screen-share tactic: the agent says 'I can see the issue more clearly if you share your screen — please download this remote-access tool.' Once screen sharing is active, the scammer can observe the user's portfolio and may take control to initiate trades and withdrawals.
A Robinhood-specific variant asks users to read out their 'account PIN' or the last four digits of their Social Security Number to 'confirm identity' — data that can be used for identity theft beyond just the brokerage account.
Common red flags
- The Robinhood support site was found through a search ad rather than directly from robinhood.com.
- A phone number for Robinhood is listed on an external site — Robinhood's primary support is in-app.
- The agent asks for your full login password.
- You are asked to install a remote-access or screen-sharing tool.
- The agent requests the last four digits of your Social Security Number to 'verify identity.'
- You see trade activity in your account while on the call or chat.
- The agent asks for your two-factor authentication code.
How to protect yourself
- Access Robinhood support only through the app: Profile > Help > Contact Us.
- Know that Robinhood will not ask for your password, SSN, or two-factor code in any support interaction.
- Enable two-factor authentication using an authenticator app rather than SMS.
- Never install remote-access software at the request of a supposed Robinhood agent.
- Monitor your portfolio for unexpected trades — enable push notifications for all activity.
How to report it
- Forward phishing emails and URLs to [email protected].
- Report to Robinhood at robinhood.com/support if your account was accessed.
- Report to FINRA at finra.org/investors/have-problem/file-complaint.
- File with the FTC at reportfraud.ftc.gov.
- File with ic3.gov if portfolio funds were liquidated.
Frequently asked questions
Why doesn't Robinhood have a normal customer service phone number?
Robinhood has historically prioritized in-app support and callback requests over a publicly listed inbound phone line, a legitimate but sometimes frustrating design choice. Scammers exploit this gap by offering the phone support people wish existed — always go through the app instead.
What's the real risk if a scammer gets into my brokerage account versus a payment app?
A brokerage account holds your actual investments, so a takeover can mean rapid, irreversible sale of your holdings at market price plus withdrawal of the proceeds — often a larger and more complex loss than a simple payment app balance.
Should I ever share my screen with someone claiming to be Robinhood support?
No — legitimate brokerage support does not require screen-sharing to resolve standard account issues, and doing so with an unverified caller gives them a live view of, or potential control over, your portfolio and any other open accounts on your device.
Does Robinhood have a customer service phone number?
Robinhood offers callback options for certain account issues, available through the app. It does not publish a general incoming customer service number. Any phone number found through a web search claiming to be Robinhood should be treated as suspicious.
What should I do if trades were made on my account without authorisation?
Contact Robinhood immediately through robinhood.com/support, document all unauthorised trades, and file a report with FINRA and the FTC. Change your password and two-factor authentication settings immediately.
Is it ever safe to share my screen with a brokerage support agent?
Genuine brokerage support does not require screen sharing for standard account issues. If a caller requests this, end the call. If you do share your screen with a legitimate agent for a genuine technical issue, never show your login process or account holdings in the process.