Fake Support Call Scams via Skrill
How fraudsters impersonating Skrill support agents socially engineer online-gaming and digital-wallet users into transferring funds.
Part of: Fake Tech Support Calls
Last reviewed: 1 June 2026
Skrill's large gaming-adjacent user base — including online poker players, sports bettors, and digital goods traders — is specifically targeted by support impersonators who call claiming there is a suspicious withdrawal attempt, account breach, or identity verification failure on the victim's Skrill wallet. The caller's goal is to direct the victim to transfer their wallet balance to a 'holding account' or 'verified secure wallet' controlled by the scammer.
Because Skrill is primarily used by tech-comfortable adults, the social engineering script is more sophisticated than typical government-impersonation calls, often referencing real Skrill features and processes to establish credibility.
How this scam works on Skrill
A victim receives a call from someone claiming to be from Skrill's fraud prevention department, citing a suspicious login from an unrecognised device or an attempted large withdrawal. The caller advises that for security, the victim should immediately move their balance to a 'secured reserve account' by sending a Skrill payment to a provided email address, promising the funds will be returned once the security review is complete.
Some callers ask the victim to share a one-time code sent to their phone to 'verify' their identity, using the code to access the account directly. Others direct the victim to the Skrill website — sometimes a clone site — to execute the transfer themselves.
Common red flags
- Unsolicited call claiming to be Skrill security asking you to move funds or verify identity
- Caller asks for a one-time code received on your phone — this gives account access
- Instruction to send Skrill payment to a 'reserve account' for safety
- URL provided for login differs from the official skrill.com domain
- Urgency framing: account will be permanently restricted unless immediate action is taken
- Caller has knowledge of your registered email or partial account details — this can be obtained from data breaches
How to protect yourself
- Skrill will never call and ask you to transfer your balance to another account
- Hang up and contact Skrill through the official chat at skrill.com — do not call back the number provided
- Never share an OTP or verification code with an inbound caller
- Enable two-factor authentication on your Skrill account and review active sessions regularly
- If you have already transferred funds, report through Skrill's help page immediately
How to report it
- Contact Skrill fraud support at skrill.com/en/siteinformation/contact with the recipient email and transaction ID
- Report to Action Fraud (UK) or your national cybercrime authority with the caller's number and all communication
- File with your local police department if significant funds were lost
Frequently asked questions
Does Skrill offer reimbursement for authorised push payment fraud?
Skrill is an e-money institution regulated in the EU and UK. Consumer protections vary by jurisdiction. If you authorised a payment under deception, raise a dispute with Skrill's fraud team, providing evidence that the payment was made under false pretences. The outcome depends on the circumstances and Skrill's investigation. Reporting to law enforcement concurrently strengthens the dispute record.