Fake Marriott Bonvoy Points Transfer and Redemption Scam
Scammers impersonate Marriott Bonvoy to offer fake points transfers, redemption opportunities, or account-upgrade promotions, harvesting member credentials and draining loyalty balances.
Part of: Fake Travel Loyalty Points Transfer Scam
Last reviewed: 7 June 2026
Marriott Bonvoy is one of the largest hotel loyalty programmes in the world, with hundreds of millions of members accumulating points redeemable for free nights, upgrades, and travel packages. The high value of mature Bonvoy accounts — which may hold points worth hundreds or thousands of dollars in hotel stays — makes them attractive targets for credential theft.
Scammers send fake Marriott Bonvoy emails or text messages offering bonus points for completing a survey, claiming points are about to expire, or announcing a 'loyalty upgrade' that requires account verification. The goal is to direct the member to a fake sign-in page where Bonvoy credentials are captured.
Once attackers have access to a Bonvoy account, they can redeem points for hotel gift cards or transfer points to another account before the real member notices. Given that large Bonvoy balances can represent significant travel value, victims may lose years of accumulated rewards.
How this scam works on the Marriott brand
Genuine Marriott Bonvoy communications arrive from @marriott.com or @e.marriott.com and reference the member's full name and Bonvoy member number. The Bonvoy app and website are the definitive sources for balance information and offer verification. Fake emails use lookalike domains or free webmail, omit the member number, and create artificial urgency around points expiry.
A common variant involves a fake 'Bonvoy points auction' or 'flash redemption event' promising exceptional value — such as a free week at a luxury resort — that must be claimed within hours. The link leads to a spoofed Bonvoy sign-in page. Once credentials are entered, the attacker changes the account password and immediately redeems all available points.
Phone-based variants involve a recorded or live caller claiming to be a Bonvoy rewards specialist offering to help transfer points or activate an upgrade, requiring the member to 'verify identity' by providing their Bonvoy number and password.
Common red flags
- Email or text about Bonvoy points arrives from a domain that is not @marriott.com
- The message does not include your full name and Bonvoy member number
- Points expiry or redemption deadline creates extreme urgency — genuine Bonvoy points expiry policies are well-defined and not communicated as emergencies
- A link to 'claim' or 'verify' your points leads to a domain other than marriott.com
- A caller asks for your Bonvoy member number AND password to 'process' a promotion
- An offer for a free luxury stay seems disproportionately generous relative to standard Bonvoy redemption rates
How to protect yourself
- Check your Bonvoy balance and any genuine offers by opening the Marriott Bonvoy app or logging in directly at marriott.com/loyalty
- Enable two-factor authentication on your Marriott Bonvoy account under Account Settings
- Never provide your Bonvoy password over the phone or on a page reached via an unsolicited link
- If you receive a points expiry notice, verify it directly in the app — do not act on the email link alone
- Check your account transaction history regularly for any unauthorised point redemptions
How to report it
- Report suspicious emails to Marriott via their Customer Care at marriott.com/help
- If your account was accessed, contact Marriott Bonvoy Customer Support immediately to report the takeover and request a points reversal
- Report to the FTC at reportfraud.ftc.gov or your national consumer protection authority
- Change your Bonvoy password and any other accounts that share the same credentials immediately
Frequently asked questions
Do Marriott Bonvoy points expire?
Yes, Bonvoy points expire after 24 months of inactivity on the account. However, expiry is not announced via last-minute urgent texts. Check your expiry date directly in the Marriott Bonvoy app.
Someone offered to help me transfer Bonvoy points for a fee. Is this legitimate?
No. Marriott Bonvoy does not offer point-transfer services through unsolicited calls or third-party agents. Any offer to 'transfer' or 'activate' points for a fee is fraudulent.