Fake Home Depot Warranty Claim Scam
Criminals pose as Home Depot Protection Plan representatives and contact homeowners offering to process warranty claims on appliances or installations, ultimately charging processing fees or stealing account details.
Part of: Fake Extended Warranty and Service Plan Scams
Last reviewed: 8 June 2026
Home Depot sells extended protection plans for large appliances, water heaters, and installation services. Fraudsters exploit awareness of these real plans by cold-contacting homeowners — particularly those who recently made a large Home Depot purchase — and impersonating the Home Depot Protection Plan claims department.
The caller or email claims to be following up on a warranty that is about to expire or on an open claim the victim allegedly filed. Victims are told they are entitled to a free service visit, but a small 'processing fee' must be paid first — an amount that escalates through the call. No technician ever arrives.
Home Depot's real Protection Plan is administered through Asurion and accessed online at homedepotprotection.com. Real claims never begin with an unsolicited outbound call demanding a fee.
How this scam works on the Home Depot brand
The scam often starts with a robocall that reads like an automated Home Depot system, warning that your appliance warranty is expiring. Pressing '1' connects to a live agent who asks for the make and model of appliances in your home 'to pull up your account'.
The agent then offers a warranty extension or claims to be processing an open maintenance claim. They require a 'dispatch fee' of a specific dollar amount — often between $50 and $200 — payable by gift card or credit card over the phone. Additional fees are added once the first is paid.
In a related email variant, a message mimicking Home Depot's orange branding includes a hyperlinked 'File a Claim' button that captures login credentials on a fake Home Depot sign-in page.
Common red flags
- Unsolicited call from someone claiming to be 'Home Depot Protection Plan' when you did not initiate contact
- Request for payment by gift card, Zelle, or wire transfer to 'process' a warranty claim
- The agent knows you bought a large appliance recently but asks for its model and serial number — information a legitimate plan would already have on file
- No claim number or plan ID is provided that you can verify at homedepotprotection.com
- Any legitimate Home Depot Protection Plan claim is started by you at homedepotprotection.com or 1-800-430-3376, not by an outbound call to you
- The caller pressures you not to hang up or to call Home Depot yourself
How to protect yourself
- Hang up on unsolicited warranty callers; call Home Depot Protection Plan yourself at 1-800-430-3376 to check the status of any plan you hold
- Verify any plan you purchased by visiting homedepotprotection.com and logging in
- Never pay a 'processing fee' by gift card — this is a universal sign of fraud
- Keep records of your protection plan number and original purchase receipt so you can validate calls against real data
- Register your number at donotcall.gov to reduce unsolicited warranty calls
- If a fee was paid, dispute the charge with your bank or card issuer immediately
How to report it
- Report the scam call to Home Depot customer service at 1-800-466-3337
- File a complaint with the FTC at reportfraud.ftc.gov
- Report the caller ID to the FCC at consumercomplaints.fcc.gov
- If gift cards were used, contact the card issuer's fraud line and retain the cards as evidence
Frequently asked questions
How do I check if I have a Home Depot Protection Plan?
Log in at homedepotprotection.com using the email associated with your Home Depot account, or call 1-800-430-3376. Do not rely on a caller to tell you what plans you hold.
Does Home Depot call customers about warranty renewals?
Home Depot may send email reminders about expiring plans but does not typically make outbound cold calls demanding payment. Any call asking for immediate payment by gift card is fraudulent.
The caller knew what I bought — does that mean they are real?
No. Scammers purchase consumer data from brokers and data-breach lists. Knowledge of your recent purchase is not proof of affiliation with Home Depot.