Parcel Locker Phishing on X (Twitter)
X is used to distribute fake parcel locker notifications and impersonate carrier support accounts, directing users who post about delivery problems toward phishing sites that collect payment card details.
Part of: Parcel Locker Phishing Scams
Last reviewed: 1 June 2026
X's public complaint culture around parcel deliveries creates a highly targetable pool of users who are both expecting parcels and experiencing delivery frustration. Scammers monitor carrier-related hashtags and mentions to identify and contact these users with targeted phishing messages that appear to solve their delivery problem.
The speed and informality of X interactions means users in the middle of a delivery dispute are less likely to scrutinise the links they are sent before clicking.
How this scam works on X (Twitter)
A user posts about a missed delivery or parcel locker problem on X. An impersonator account posing as the carrier's support team responds quickly with a link to 'resolve your locker issue'. The link leads to a phishing site requesting card details for a small release or redelivery fee.
Some operators post proactively on X warning of widespread parcel locker issues and directing followers to check their delivery status through a phishing link, reaching users who were not actively complaining but may have outstanding deliveries.
Common red flags
- X response to a delivery complaint from an account with a carrier name that is slightly different from the official handle
- Link shared in an X response leads to a domain not matching the official carrier website
- Proactive X post warning of locker issues with a link to an external site
- DM from a carrier-branded account requesting card details for a locker release fee
- Impersonator account was created recently and has very few followers
- Response arrives unusually fast after posting a delivery complaint — automated impersonation bots operate in real time
How to protect yourself
- Verify the handle and verified badge of any carrier account that responds to your X delivery posts
- Never click locker links in X responses — go directly to the carrier's official website or app
- Report impersonator accounts to X immediately and alert the genuine carrier
- Check the carrier's official X account handle against the one that contacted you before engaging
- Do not share personal details or order numbers in X replies — use the carrier's official contact channels
How to report it
- Report the X account using the three-dot menu and selecting 'Report' — choose impersonation
- Alert the genuine carrier by tagging their verified account about the impersonation
- File a complaint with Action Fraud at actionfraud.police.uk or the FTC at reportfraud.ftc.gov
Frequently asked questions
Does it matter if the impersonator account has very few followers?
Yes — genuine carrier support accounts typically have substantial follower counts and a long posting history, while impersonator accounts are often newly created with minimal followers. Check both follower count and account age before trusting any response.
I never posted about a delivery issue but got a DM about a parcel locker anyway — how did that happen?
Some operators send unsolicited messages broadly rather than only responding to public complaints, hoping to reach people with an actual outstanding delivery by chance. Don't click any link in an unsolicited delivery DM, and verify any real deliveries directly through the carrier's own app or site.
Should I warn other people replying to the same impersonator account?
It can help, but prioritize reporting the account to X directly and tagging the genuine carrier's verified account about the impersonation, since that's more likely to result in the account being removed quickly.
How fast can impersonator accounts respond to X delivery complaints?
Some impersonation operations use automated bots that monitor carrier-related keywords and respond within seconds. Speed of response is not evidence of legitimacy — always verify the account handle against the official carrier's listed X handle.