Parcel Locker Phishing on X (Twitter)
X is used to distribute fake parcel locker notifications and impersonate carrier support accounts, directing users who post about delivery problems toward phishing sites that collect payment card details.
Part of: Parcel Locker Phishing Scams
Last reviewed: 1 June 2026
X's public complaint culture around parcel deliveries creates a highly targetable pool of users who are both expecting parcels and experiencing delivery frustration. Scammers monitor carrier-related hashtags and mentions to identify and contact these users with targeted phishing messages that appear to solve their delivery problem.
The speed and informality of X interactions means users in the middle of a delivery dispute are less likely to scrutinise the links they are sent before clicking.
How this scam works on X (Twitter)
A user posts about a missed delivery or parcel locker problem on X. An impersonator account posing as the carrier's support team responds quickly with a link to 'resolve your locker issue'. The link leads to a phishing site requesting card details for a small release or redelivery fee.
Some operators post proactively on X warning of widespread parcel locker issues and directing followers to check their delivery status through a phishing link, reaching users who were not actively complaining but may have outstanding deliveries.
Common red flags
- X response to a delivery complaint from an account with a carrier name that is slightly different from the official handle
- Link shared in an X response leads to a domain not matching the official carrier website
- Proactive X post warning of locker issues with a link to an external site
- DM from a carrier-branded account requesting card details for a locker release fee
- Impersonator account was created recently and has very few followers
- Response arrives unusually fast after posting a delivery complaint — automated impersonation bots operate in real time
How to protect yourself
- Verify the handle and verified badge of any carrier account that responds to your X delivery posts
- Never click locker links in X responses — go directly to the carrier's official website or app
- Report impersonator accounts to X immediately and alert the genuine carrier
- Check the carrier's official X account handle against the one that contacted you before engaging
- Do not share personal details or order numbers in X replies — use the carrier's official contact channels
How to report it
- Report the X account using the three-dot menu and selecting 'Report' — choose impersonation
- Alert the genuine carrier by tagging their verified account about the impersonation
- File a complaint with Action Fraud at actionfraud.police.uk or the FTC at reportfraud.ftc.gov
Frequently asked questions
How fast can impersonator accounts respond to X delivery complaints?
Some impersonation operations use automated bots that monitor carrier-related keywords and respond within seconds. Speed of response is not evidence of legitimacy — always verify the account handle against the official carrier's listed X handle.