Presale Code Phishing Scam Impersonating the Ticketmaster Brand
Phishing emails and pages dressed up in Ticketmaster's branding trick fans into entering account and payment details to 'unlock' a presale code that does not exist.
Part of: Presale Code Phishing Scam
Last reviewed: 5 July 2026
Because Ticketmaster runs so many legitimate presale programs tied to credit cards, fan clubs, and artist mailing lists, its name and visual identity are an obvious target for phishing operators who want fans to lower their guard the moment they see a familiar logo.
How this scam works on the Ticketmaster brand
An email or web ad styled with Ticketmaster's logo, color scheme, and typical presale messaging claims the recipient has been selected for an exclusive early-access code, directing them to a page hosted on a domain that merely resembles the real one. The page requests the fan's account login and, in many versions, credit card details, framed as 'verification' needed to activate the presale code.
Because the branding, layout, and even customer-support links on the fake page can be near-identical copies of the real site, fans who are focused on securing tickets before a show sells out often do not scrutinize the domain closely enough to notice the difference. Credentials entered on the page are used to compromise the victim's real Ticketmaster account, and any card details submitted are used for unrelated fraudulent purchases entirely separate from any actual ticket.
Common red flags
- Email or ad claims a presale code is ready but directs to a domain that is not exactly ticketmaster.com
- Page requests full login credentials or card details before revealing any code
- Offer arrives via an unsolicited email rather than through a presale program you knowingly joined
- Visual branding looks correct but small details like the URL, sender address, or support links do not match the real platform
- Urgency messaging pressures immediate action to 'claim' the code before it expires
- No matching presale offer appears when logging into the real Ticketmaster account directly
How to protect yourself
- Always access Ticketmaster directly through its official app or by typing the address, not via email or ad links
- Verify any presale offer by logging into your real account separately rather than clicking through
- Check the sender's email domain carefully for subtle misspellings or extra characters
- Enable two-factor authentication on your Ticketmaster account
- Never enter payment card details on a page reached through an unsolicited link
- Contact Ticketmaster's official support to confirm a presale program before entering any information
How to report it
- Report the phishing email or page to Ticketmaster's official fraud or support team
- Report the sender or domain to your email provider and to Google Safe Browsing
- File a complaint with the FTC or the FBI's IC3 (ic3.gov)
- Change your account password and monitor your card statements if you entered any information
Frequently asked questions
Does Ticketmaster ever email presale codes directly?
Ticketmaster and its partners do send legitimate presale codes through programs you sign up for, but any offer should be verifiable by logging into your account directly rather than clicking an email link, and it should never ask for card details just to reveal a code.
The page looked exactly like Ticketmaster — how do I check if it's fake?
Look closely at the domain name in your browser's address bar rather than the visual design, since branding and layout can be copied easily while the underlying web address cannot be faked without being noticeably different.