Kraken Impersonation Scams
Scammers impersonate Kraken with fake account-verification emails and phishing pages. Kraken will never ask for your password or request a crypto transfer to verify your identity.
Last reviewed: 1 June 2026
Kraken is a well-established cryptocurrency exchange, and its reputation for security makes its name valuable for fraudsters to exploit. Phishing emails that mimic Kraken's design are frequently circulated, directing users to fake login pages that capture credentials and then drain accounts.
Kraken provides an official email verification tool to check whether a sender address is genuine. Using it before acting on any message is the single most effective step you can take.
How scammers impersonate it
- Sending emails with Kraken branding asking users to re-verify their identity via a link
- Creating clone sites at domains like 'kraken-exchange.net' or 'krakenpro.com'
- Posting fake Kraken support contacts on Reddit and crypto forums
- Cold-calling users who have publicly discussed Kraken on social media
- Sending phishing messages claiming unusual login activity requires immediate action
What the real organisation never does
- Ask for your account password or 2FA secret via any communication channel
- Request that you send crypto to an external address to verify your account
- Offer to recover lost funds in exchange for a fee
- Reach out via unofficial social media or Telegram accounts for account support
Common red flags
- Email sender domain does not exactly match @kraken.com
- Links point to domains other than kraken.com
- Urgency: 'verify within 48 hours or your account will be closed'
- Requests for 2FA codes, seed phrases, or private keys
- Support contact found on a forum rather than the official Kraken site
Sanitized example messages
Illustrative, sanitized examples. Personal details are replaced with placeholders such as [phone number] and [fake link].
Email: 'Kraken Security Notice: Unusual activity detected. Verify your identity immediately at [fake-kraken-link] to prevent account suspension.'
Forum post: 'Kraken official support: DM us your account email and we will help resolve your withdrawal issue.'
How to verify
- Check any sender email at Kraken's official email verification page before clicking anything
- Access your account only by typing kraken.com directly into your browser
- Contact Kraken support exclusively through the help portal at kraken.com/support
- Enable 2FA via a hardware key rather than SMS to reduce account-takeover risk
What to do if you're targeted
- Do not click links or provide any details — close the message
- Report phishing emails to Kraken at [email protected]
- If credentials were entered, change your password and revoke all active sessions immediately
Frequently asked questions
How do I check if a Kraken email is real?
Kraken provides an official email verification tool on its website. You can check any sender address there before taking any action.