bKash Scams
bKash scams — impersonation calls, fake agent fraud, and PIN theft in Bangladesh.
Last reviewed: 1 June 2026
bKash is Bangladesh's dominant mobile financial service, used by over 50 million subscribers for transfers, payments, and savings. Its massive reach makes it a constant target for phone-based social-engineering attacks, fake agent scams, and phishing attempts designed to steal account PINs and drain balances.
This guide covers the most common bKash fraud types, the warning signs, and the protective habits every user should adopt.
Common scams using bKash
Phone impersonation of bKash support
Callers posing as bKash agents ask users to 'verify' their account by sharing their PIN and OTP.
Fake prize or cashback calls
Victims are told they have won a bKash lottery or cashback offer and must share their account details to receive it.
Fake agent over-service
Fraudsters at physical agent points request the customer's PIN while 'helping' with a transaction.
Wrong-send refund scam
A scammer sends money to the victim 'by mistake' and calls urgently asking for it back — the send-back transaction benefits the scammer.
Common red flags
- Any call or message requesting your bKash PIN or OTP
- Prize, cashback, or lottery offers arriving by phone or SMS that require account details
- An agent who asks for your PIN rather than accepting the transaction code
- Pressure to act quickly before a supposed offer expires
- SMS from numbers that look almost but not exactly like official bKash short codes
How to protect yourself
- Never share your bKash PIN or OTP with anyone — bKash will never ask for them
- Cover the keypad when entering your PIN at an agent counter
- Confirm any 'wrong' send by calling the sender back on a known number before sending anything back
- Enable bKash transaction notifications to monitor account activity
- Use only official bKash agents displayed on the bKash website
How to report it
- Call bKash customer care on 16247 immediately to freeze the account if compromised
- Report to Bangladesh Police Cybercrime Investigation Division (CCID)
- Report to Bangladesh Telecommunication Regulatory Commission (BTRC) for SIM-related fraud
Frequently asked questions
What happens if I accidentally shared my bKash PIN?
Change your PIN immediately through the bKash app or USSD menu and call 16247 to alert bKash of a potential compromise. If money has already been taken, bKash may be able to freeze the receiving account if you act fast.