Can a scammer see my screen using a remote-access app?
Yes — if you installed a legitimate remote-access app at a scammer's request, they can see everything on your screen and control your device in real time.
Last reviewed: 10 June 2026
Explanation
Remote-access tools such as AnyDesk, TeamViewer, and similar programs are designed for genuine IT support but are routinely weaponised in tech-support scams and banking scams. When you grant access, the other person can view your screen live, move your mouse and keyboard, open banking apps, copy files, and even install additional software — all while talking to you on the phone to keep you distracted.
Scammers typically create a pretext: they may claim to be from your bank's fraud team, a government agency, or a well-known tech company. They say they need to 'fix' a problem or 'protect' your account and walk you through downloading a remote tool. Once connected, they may tell you to look away, enter a password, or log in to your banking app so they can 'check' it — while actually initiating transfers.
These apps are fully legitimate when used with people you trust and have contacted yourself. The danger is entirely in who is on the other end. No genuine bank, tax authority, or tech-support team will ever ask you to download remote-access software to resolve an issue.
If you realise what is happening mid-session, end the internet connection immediately (turn off Wi-Fi and mobile data), then close and uninstall the app. Change all passwords from a different device and contact your bank.
Common red flags
- Caller asks you to download AnyDesk, TeamViewer, or similar software
- Supposed 'bank fraud team' or 'Microsoft support' is the one calling you
- They ask you to log in to your banking app while they are connected
- They tell you to look away from the screen or close your eyes
- They claim there is an 'infection' or 'hack in progress' that only they can fix
- Cursor moves or windows open on your screen without you touching anything
- They request a code displayed on your screen to 'verify' the connection
What to do now
- Immediately disconnect from the internet — toggle flight mode or unplug your cable
- End the call; do not re-engage with the caller
- Uninstall the remote-access app and reboot your device
- From a different device, change all passwords starting with email and banking
- Check your bank account for unauthorised transactions and alert your bank
- Run a full malware scan — remote sessions can leave behind additional tools
- Report the incident to your national cybercrime reporting centre
Frequently asked questions
Is it dangerous to have AnyDesk or TeamViewer installed even if I'm not using it?
The apps themselves are not dangerous while inactive. Risk arises only when you start a session with someone you don't know. Uninstall them if you installed them at a stranger's request.
Can a scammer still access my device after I uninstall the remote-access app?
If they installed additional software during the session, possibly yes. Run a full malware scan and consider a factory reset for high-confidence clean-up.