Is a call saying my computer is sending error reports to Microsoft a scam?
Yes. This is the classic Microsoft tech support scam. Microsoft does not monitor individual computers and will never call you about errors.
Last reviewed: 1 June 2026
Explanation
Tech support scammers have impersonated Microsoft for over a decade. The call claims your computer is generating error reports, sending malware, or has been flagged by their servers. They direct you to open Windows Event Viewer — which shows routine errors in any computer — to 'prove' the problem exists. You are then asked to grant remote access via AnyDesk, TeamViewer, or a similar tool so they can 'fix' the issue. Once connected, they navigate to your banking or crypto accounts, install malware for future access, or demand payment for fake repairs by gift card or wire transfer. Microsoft's actual support is accessed by you contacting them — they never call unprompted.
Common red flags
- Unsolicited call claiming to be from Microsoft or Windows
- Directed to open Event Viewer and shown 'errors' as proof
- Asked to download remote access software
- Quoted a fee for repair payable by gift card or wire transfer
- Caller has an overseas accent but claims to call from a local Microsoft office
What to do now
- Hang up immediately
- If you gave remote access, disconnect from the internet and run a full security scan
- Change your passwords, especially banking and email
- Contact your bank if any financial details were seen or accessed
Frequently asked questions
What if the caller knew my name and computer type?
This information is often available from data breaches or public records. It does not mean the call is from Microsoft. The company never calls customers unprompted about error reports.