Can I be scammed on Airbnb or Vrbo even if the property has real reviews?
Yes. Account takeover fraud on rental platforms allows scammers to hijack established listings with genuine reviews.
Last reviewed: 1 June 2026
Explanation
Rental platform fraud has evolved beyond simply creating fake listings. Account takeover attacks allow fraudsters to compromise the credentials of real hosts with legitimate review histories, then modify payment details or communicate with guests off-platform to redirect payments to themselves. Guests may receive a message claiming there is a problem with the platform's payment system and asking them to pay directly by bank transfer. This bypasses the platform's fraud protection. Always pay exclusively through the official platform's payment system, regardless of what messages you receive. Additionally, be alert to last-minute requests to move communication to WhatsApp or email before booking, as this is a classic indicator that you are no longer dealing with a legitimate account.
Common red flags
- Host asks you to pay by bank transfer outside the platform
- Communication moves off the platform before payment is complete
- Payment instructions change after you have already begun the booking process
- Host claims the platform system is down and an alternative payment method is needed
What to do now
- Always pay through the official platform payment system — never by direct bank transfer
- Keep all communication within the platform's messaging system
- Report any request to pay off-platform to the platform's trust and safety team
- If you paid off-platform, contact your bank about a fraud claim
Frequently asked questions
Does Airbnb's guest protection cover off-platform payments?
No. AirCover and similar protection schemes only apply to bookings and payments made through the official platform. Off-platform payments receive no protection from the platform.