Is an online insurance quote that asks for full payment before sending any documents safe?
No. Legitimate insurers provide a full policy schedule and certificate before or immediately after payment — any that refuse are likely ghost brokers.
Last reviewed: 1 June 2026
Explanation
Ghost broking is a widespread insurance scam. A ghost broker poses as a legitimate insurer or broker, collects your premium, and either issues a fake policy document or buys a real policy using false information that renders it void at claim time. You believe you are covered, but when you need to make a claim you discover the policy is worthless. Warning signs include no physical address, no registration with the financial services regulator, payment only by bank transfer or cryptocurrency, and pressure to pay quickly. Always verify an insurer's registration number against your national financial regulator's public register before paying.
Common red flags
- Premium must be paid before any policy documents are issued
- No FCA, FCA-equivalent, or state insurance department registration
- Quote is significantly cheaper than all other insurers
- Payment only by bank transfer, not card
- Insurer found through social media rather than a registered comparison site
What to do now
- Verify the insurer on your national financial regulator's register before paying
- Request a full policy document before completing payment
- If you suspect ghost broking, report to your financial regulator and police
- Check whether any existing policy you hold is genuine using the same register
Frequently asked questions
What if I receive a policy document but it seems slightly wrong?
Ghost brokers sometimes provide forged documents. Cross-check the policy reference with the insurer named directly, using contact details you source independently.