Is an online will-writing service I found through an ad safe to use?
Some are legitimate, but unregulated will-writing services can produce invalid documents. Verify regulation and use a solicitor for complex estates.
Last reviewed: 1 June 2026
Explanation
Online will-writing services vary enormously in quality and legality. In the UK, will writers are not required to be regulated or qualified — meaning anyone can set up a will-writing business. Errors in will formatting, witness requirements, or clarity of instructions can result in a will being declared invalid or estates being distributed in ways the deceased did not intend. Scam operations collect fees for wills that are never produced or produced in legally worthless formats. Even some of the legitimate services use generic templates that do not account for complex assets, non-standard family structures, or tax considerations. For any significant estate, a solicitor regulated by the Solicitors Regulation Authority (UK) or equivalent is the safer choice.
Common red flags
- Service is not regulated by a recognised legal authority
- Price is very low and documentation appears generic or template-only
- No qualified solicitor reviews the document before it is finalised
- Service refuses to explain its complaint or redress process
- Offers additional storage or updating services for recurring fees
What to do now
- Check whether the service is a member of the Institute of Professional Will Writers or similar body
- Consider using a regulated solicitor for any estate with property, business interests, or complex family arrangements
- Ensure your will is properly signed and witnessed according to your jurisdiction's rules
- Store the original document safely and tell your executor where it is held
Frequently asked questions
Is a DIY or online will always invalid?
No, if properly executed it can be valid. The risk is that errors in drafting or execution make it invalid without you knowing until it is too late. A qualified solicitor provides certainty.