I got a text that my food assistance card (SNAP/EBT-style) was suspended and I need to click a link to reactivate it - is this a scam?
Yes, this is a very common phishing scam targeting food assistance recipients - the agency will not text you a link to 'reactivate' your card.
Last reviewed: 5 July 2026
Explanation
This scam specifically targets recipients of food assistance or similar support cards, sending a text that claims the card has been suspended, locked, or flagged for suspicious activity, with a link to 'reactivate' it. The link leads to a fake page mimicking the official portal, designed to capture your card number, PIN, and personal identifying information, which is then used to drain the actual benefit balance or commit further identity fraud.
Food assistance and similar benefit card issues are handled through the official agency's own customer service line or app, not through links sent via unsolicited text. If your card were genuinely locked due to suspected fraud, you would typically find this out when trying to use it at a retailer, or by checking your balance through the official app or phone line, not from an unprompted text with a reactivation link.
If you receive a text like this, do not click the link. Instead, check your card balance and status directly through the official app or by calling the number on the back of your card or your program's official phone line.
Common red flags
- Unsolicited text claiming your food assistance card is suspended
- Link asks for your full card number and PIN to 'reactivate'
- Urgent language about losing access to food benefits
- Sender number is an ordinary mobile number rather than the program's official short code
- Link domain doesn't match the official program or state agency website
- Message arrives close to your usual benefit deposit date, exploiting anxiety about timing
What to do now
- Do not click the link or enter your card number and PIN anywhere
- Check your card balance and status through the official app or by calling the number on the back of the card
- Report the text as spam/phishing through your phone's reporting feature
- If you already entered your PIN, call the official card issuer immediately to freeze and reissue the card
- Monitor your balance closely over the following days for unauthorized withdrawals
- Report the incident to the benefits agency's fraud line
Frequently asked questions
How would I really know if my card is locked?
You would typically discover this when trying to use the card at a store, or by checking your balance and status through the official app or phone line, not via an unsolicited text link.
What if I already gave out my PIN?
Call the official card issuer immediately to report it and request the card be frozen and reissued.