Fake Crypto Exchange Support DM Script
Fake 'support agents' contact crypto users unsolicited — often after a public post — claiming to resolve a wallet or account issue and requesting seed phrases or private keys.
Last reviewed: 1 June 2026
Sanitized example messages
Illustrative, sanitized examples. Personal details are replaced with placeholders such as [phone number] and [fake link].
Hi, I'm from [exchange] support. I saw your issue. To resolve the withdrawal error, please verify your wallet by entering your seed phrase here: [fake link]
[Exchange] Help Desk: your account has been flagged. For security, confirm your recovery phrase so we can restore access.
We can help you recover your funds. Our technician needs your 12-word phrase to initiate the transfer back to your wallet.
This is [exchange] compliance. Your account is under review. Share your private key so we can confirm ownership and release the hold.
Click this secure verification link to connect your wallet and our system will automatically fix the error: [fake link]
What the scammer wants
To obtain your wallet seed phrase or private key, which gives them complete and irreversible access to drain all funds from your wallet. Exchange support never needs this information under any circumstances.
Red flags in the message
- Unsolicited DM from an account claiming to be exchange support
- Any request for your seed phrase, recovery phrase, or private key
- Support contact arriving through social media or messaging apps rather than official channels
- Account was recently created or has few followers
- Urgency about a withdrawal error, account hold, or hack
- Links to third-party wallet connection sites
- Offer to 'automatically fix' an issue by connecting your wallet
- Request to move funds to a 'secure wallet' they provide
A safe response
Never share your seed phrase or private key with anyone, ever — including people who claim to be exchange staff. Legitimate support is always accessed through the exchange's official website or app and will never ask for these details.
What not to send
- Seed phrase or recovery words
- Private keys
- Wallet login credentials
- Any funds to a 'secure wallet' they nominate
What to do if you already replied
- If you shared your seed phrase or private key, assume your wallet is compromised — move remaining funds to a new wallet immediately using a different device
- Do not use the same seed phrase again
- Report the scammer to the platform they contacted you on
- Contact the real exchange through official channels to report the impersonation
- Preserve all chat screenshots and wallet addresses for reporting
Evidence to preserve
- Screenshot the full message or call details
- Note the sender number, email, or profile
- Save any links (without clicking) and payment details
- Record dates and times