Microsoft / Apple Tech-Support Popup Scam Call Script
A full-screen browser popup or audio alarm claims your device is infected and instructs you to call a toll-free number, where an agent attempts to sell worthless 'support' or gain remote access.
Last reviewed: 1 June 2026
Sanitized example messages
Illustrative, sanitized examples. Personal details are replaced with placeholders such as [phone number] and [fake link].
WARNING: Your computer has been blocked. Call Microsoft Support immediately at [number] to prevent permanent damage and data loss. Do NOT restart your computer.
VIRUS ALERT from Apple Security: Your iPhone has been compromised. Contact Apple Care at [number] now. Your personal data and banking information are at risk.
Your Windows licence has expired and your PC has been infected with spyware. To remove it safely, call Microsoft Certified Technicians at [number]. Reference code: [fake code].
Critical alert: your device is locked due to suspicious activity. Call [number] within 5 minutes or your accounts will be permanently disabled.
What the scammer wants
To convince you your device is infected and charge hundreds of pounds or dollars for fake 'repairs', while also gaining remote access to steal banking credentials and files.
Red flags in the message
- A pop-up or audio alarm claiming your device is locked or infected
- A phone number displayed on screen to call for help
- Real Microsoft and Apple never contact you this way
- Pressure not to close the browser or restart the device
- Request for remote access and payment for 'support'
A safe response
Force-close the browser. You can safely restart your device. If the pop-up reappears, clear your browser cache. Do not call any number shown in a browser alert.
What not to send
- Remote access to your computer
- Credit card or bank details
- Any payment for 'repair' or 'support'
What to do if you already replied
- Disconnect remote access software immediately
- Run a scan with legitimate security software
- Contact your bank if you provided payment details
Evidence to preserve
- Screenshot the full message or call details
- Note the sender number, email, or profile
- Save any links (without clicking) and payment details
- Record dates and times