Mexico Scam & Fraud Statistics
CONDUSEF received 8,093 complaints over unrecognised internet charges in 2025, resolving 49.3% in the consumer's favour, while card chargebacks totalled 3,100 million pesos.
Last reviewed: 20 July 2026
This page collects official Mexican figures on financial fraud and unrecognised card charges, published by CONDUSEF, the national commission for the protection of users of financial services. Its e-commerce statistics page is the primary source: between January and December 2025, CONDUSEF received 8,093 complaints about unrecognised internet charges, and resolved 49.3% of them in the consumer's favour with an average response time of 19 days.\n\nTreat these as a floor, not a ceiling. CONDUSEF only sees disputes that consumers escalate to it about regulated financial institutions, so complaints settled directly with a bank — and frauds never reported at all — are invisible here. The chargeback figures on this page are Banco de México data published by CONDUSEF and are counted in Mexican pesos, stated in millions of pesos and not converted to any other currency. A chargeback also records a charge a cardholder did not recognise, which is not the same thing as a proven fraud.
Key figures
8,093 complaints
Complaints about unrecognised internet charges filed with CONDUSEF, January to December 2025
Source: CONDUSEF — Estadísticas de comercio electrónico (2025)
49.3%
Share of those complaints resolved in the consumer's favour
Source: CONDUSEF — Estadísticas de comercio electrónico (2025)
19 days
Average CONDUSEF response time on unrecognised internet charge complaints
Source: CONDUSEF — Estadísticas de comercio electrónico (2025)
5,472,357 chargebacks worth 3,100 millones de pesos
Chargebacks on authorised e-commerce card purchases in 2025
Source: CONDUSEF — Estadísticas de comercio electrónico 2025 (Banco de México) (2025)
0.34%
Chargebacks as a share of authorised e-commerce purchases in 2025
Source: CONDUSEF — Estadísticas de comercio electrónico 2025 (Banco de México) (2025)
5,074,905 chargebacks worth 3,410 millones de pesos
Chargebacks on authorised e-commerce card purchases in 2024
Source: CONDUSEF — Estadísticas de comercio electrónico 2024 (Banco de México) (2024)
0.46%
Chargeback rate on authorised e-commerce purchases in 2023
Source: CONDUSEF — Estadísticas de comercio electrónico 2023 (Banco de México) (2023)
Key takeaways
- If you spot a charge you do not recognise on a Mexican card, the chargeback process exists precisely for that — contact your issuing bank first, and escalate to CONDUSEF if the bank does not resolve it.
- Roughly half of the complaints CONDUSEF handled in 2025 ended in the consumer's favour (49.3%), so escalating is worth doing but is not a guaranteed refund.
- The chargeback rate on authorised e-commerce purchases has fallen steadily, from 0.46% in 2023 to 0.34% in 2025, even as the raw number of disputes kept rising.
- CONDUSEF's complaint totals only cover disputes escalated to it about regulated financial institutions, so they are a small slice of all card fraud in Mexico.
- All amounts here are Mexican pesos, reported in millions of pesos, and have not been converted to any other currency.
Frequently asked questions
How many internet fraud complaints does Mexico's CONDUSEF handle?
CONDUSEF recorded 8,093 complaints about unrecognised internet charges between January and December 2025. Just under half — 49.3% — were resolved in the consumer's favour, with an average response time of 19 days. That figure only covers complaints escalated to CONDUSEF itself about regulated financial institutions, so it is far smaller than the total number of card disputes Mexicans raise directly with their own banks each year.
Is card fraud in Mexican e-commerce getting worse?
By one measure it is improving. Chargebacks fell to 0.34% of authorised e-commerce purchases in 2025, down from 0.46% in 2023. In absolute terms, though, the volume keeps growing: there were 5,472,357 chargebacks worth 3,100 millones de pesos in 2025, against 5,074,905 worth 3,410 millones de pesos in 2024. A chargeback is not proof of fraud — it simply means a cardholder did not recognise a charge — so treat it as an indicator rather than a fraud count.