Toll & Delivery Text Scam (Smishing) Statistics
The FBI's IC3 logged 191,561 phishing and spoofing complaints in 2025 — the category that toll and delivery texts fall into — with $215,843,126 in reported losses.
Last reviewed: 20 July 2026
This page covers the official U.S. data available on toll and delivery text scams, the smishing messages claiming you owe an unpaid road toll or that a parcel needs a small redelivery fee. The publishing body is the FBI's Internet Crime Complaint Center (IC3), and its 2025 Annual Report records 191,561 Phishing/Spoofing complaints with $215,843,126 in reported losses — the category IC3 defines as the use of unsolicited email, text messages and telephone calls purportedly from a legitimate company requesting personal, financial and/or login credentials.\n\nOne caveat matters more than any other here: IC3 does not publish a separate count for toll texts, delivery texts or smishing. Every figure below is for the whole Phishing/Spoofing category, which also includes email phishing and voice calls, so none of these numbers is a toll-text total and the toll-text share is not broken out anywhere in the report. Amounts are U.S. dollars and come from voluntary complaints. Because a toll text usually asks for only a few dollars, most people who fall for one never file a report at all, and the lasting cost is typically the card and login details handed over rather than the sum paid.
Key figures
191,561 complaints
Phishing/Spoofing complaints to IC3 in 2025 — the category covering toll and delivery texts
Source: FBI Internet Crime Complaint Center — 2025 IC3 Annual Report (2025)
$215,843,126
Phishing/Spoofing losses reported to IC3 in 2025
Source: FBI Internet Crime Complaint Center — 2025 IC3 Annual Report (2025)
$70,013,036 in 2024 and $18,728,550 in 2023
Phishing/Spoofing losses in the two prior years — losses rising sharply
Source: FBI Internet Crime Complaint Center — 2025 IC3 Annual Report, three-year comparison (2024)
193,407 complaints in 2024 and 298,878 in 2023
Phishing/Spoofing complaint counts in the two prior years — volumes falling as losses climb
Source: FBI Internet Crime Complaint Center — 2025 IC3 Annual Report, three-year comparison (2024)
40-49: 27,800 complaints; 30-39: 27,433; 50-59: 26,782
Age groups filing the most Phishing/Spoofing complaints in 2025
Source: FBI Internet Crime Complaint Center — 2025 IC3 Annual Report, crime types by age group (2025)
2,380 complaints and $360,429 in losses
Phishing/Spoofing complaints from people under 20 in 2025
Source: FBI Internet Crime Complaint Center — 2025 IC3 Annual Report, crime types by age group (2025)
1,008,597 complaints and $20.877 billion in losses
All complaints and losses reported to IC3 in 2025, for scale
Source: FBI Internet Crime Complaint Center — 2025 IC3 Annual Report (2025)
Key takeaways
- There is no official toll-text statistic. The FBI folds these messages into its Phishing/Spoofing category alongside email phishing and scam calls, so treat every number here as a category total, not a toll-text count.
- Phishing/Spoofing was the single largest IC3 crime type by complaint count in 2025 at 191,561 reports — more than any other category.
- Reported losses in the category have climbed steeply, from $18,728,550 in 2023 to $70,013,036 in 2024 and $215,843,126 in 2025, even as the number of complaints fell.
- The money lost is rarely the point. What a toll text actually harvests is card numbers and login credentials, which is why the damage can surface weeks after the few dollars are paid.
- If you get one, do not tap the link. Check any genuine toll balance by typing your tolling authority's address into the browser yourself, and report the message to IC3 at ic3.gov.
Frequently asked questions
How many toll text scams are reported each year?
The FBI's IC3 does not publish a separate count for toll or delivery text scams. Those reports sit inside its Phishing/Spoofing category, which IC3 defines as unsolicited email, text messages and telephone calls purportedly from a legitimate company requesting personal, financial and/or login credentials. That whole category drew 191,561 complaints in 2025, down from 193,407 in 2024 and 298,878 in 2023. What share of those were toll texts is not broken out in the report.
How much money do people lose to toll and delivery text scams?
Individual losses are usually small, but the category total is large and growing fast. IC3 recorded $215,843,126 in Phishing/Spoofing losses in 2025, against $70,013,036 in 2024 and $18,728,550 in 2023 — even though complaint numbers fell over the same period. The real damage from a toll text is often not the few dollars paid but the card details and login credentials handed over, which can be reused or resold long after the message is forgotten.