Fake Delivery Texts in Serbia
Phishing SMS campaigns in Serbia impersonate Post Serbia and DHL to harvest payment card details from online shoppers with fake parcel-fee requests.
Part of: Fake Delivery Texts
Last reviewed: 1 June 2026
Serbia's growing e-commerce sector and increasing cross-border online shopping have made fake parcel delivery SMS scams a regular occurrence. Fraudulent messages in Serbian impersonate Post Serbia (Pošta Srbije), DHL, and occasionally Amazon or AliExpress to claim that a parcel is held pending a customs fee, VAT payment, or address confirmation.
The scams are particularly effective because Serbia does levy genuine customs duties on some imports, giving the fee-request narrative a familiar ring for regular online shoppers. Victims who click the link and enter their card details expose themselves to financial fraud.
How this scam works on Serbia
An SMS arrives claiming that the recipient's parcel from an international sender is held at a customs facility. A link to 'pay the customs fee' — typically RSD 200–500 — leads to a fake website mimicking Post Serbia or DHL. Card details entered on the page are immediately captured.
In some variants, the SMS arrives in English (for AliExpress impersonations) while most are now in Serbian to increase authenticity. Some attacks use spoofed sender IDs that make the message appear to come from an official Post Serbia short code.
The attacks spike around major shopping events: Black Friday, AliExpress sales, and the pre-Christmas period when Serbians are most likely to be expecting international deliveries.
Common red flags
- An SMS with a link requests parcel fee payment for a delivery you did not specifically track.
- The link URL does not match the official postaonline.rs or dhl.com domains.
- The fee is trivially small — designed to seem not worth questioning.
- The website asks for full card details rather than directing to a known secure payment processor.
How to protect yourself
- Track parcels directly at postaonline.rs or on the carrier's official website — never through SMS links.
- Real customs fees from Post Serbia are notified through official parcel notifications with a tracking reference.
- If you entered card details, contact your bank immediately to block the card.
- Report the SMS to Post Serbia and to CERT Serbia (cert.rs).
How to report it
- Forward the SMS to CERT Serbia at [email protected].
- Report to Post Serbia's customer service so they can issue public warnings.
- Contact your bank immediately if card details were submitted.
Frequently asked questions
Does Post Serbia charge customs fees via SMS link?
No. Official Post Serbia customs fee notifications come through formal parcel tracking channels with a reference number. Any SMS containing a payment link for customs fees is fraudulent.