Fake Delivery Texts in Singapore
How smishing texts impersonating SingPost, DHL, and Ninja Van steal card details and personal information from Singapore residents — with ScamShield, SPF reporting, and the official carrier domains.
Part of: Fake Delivery Texts
Last reviewed: 1 June 2026
Singapore's high e-commerce adoption and its role as a regional logistics hub make fake delivery notification texts a consistent scam threat for residents. The Singapore Police Force (SPF) and the National Crime Prevention Council regularly issue warnings about smishing campaigns impersonating carriers, and Singapore offers specific national tools — including the ScamShield app — that provide protection beyond what is available in many other countries.
This guide covers the Singapore-specific carrier brands most commonly impersonated in delivery text scams, the correct reporting routes through the SPF and ScamShield, and the practical protective habits relevant to Singapore's mobile landscape.
How this scam works on Singapore
Smishing texts targeting Singapore residents most commonly impersonate SingPost — the national postal operator and a dominant last-mile carrier — as well as DHL, FedEx, and Ninja Van. The texts claim a parcel is held for customs clearance, that a redelivery fee is owed, or that address confirmation is needed before delivery can proceed.
The link in the text leads to a convincing fake page that copies the carrier's branding. Singapore residents browsing on mobile devices, where URLs are truncated, face the same URL-verification challenge as users globally. The page requests a delivery fee (typically S$1.50 to S$5.00) along with full card details. Some variants also request NRIC (National Registration Identity Card) numbers under a fabricated identity verification step.
SingPost's official position is that it does not send SMS requesting card payment via a link for standard parcels. Legitimate fee notifications for customs or GST on imports are handled through official channels — the Singapore Customs website or SingPost's own portal.
ScamShield, Singapore's national anti-scam app, automatically filters messages from numbers associated with scam campaigns. Reporting a suspicious text through ScamShield contributes to the database used to protect other users.
Common red flags
- An unexpected text claiming to be SingPost, DHL, or Ninja Van asking for payment or address confirmation via a link
- Link that does not go to singpost.com, dhl.com, or the carrier's known official domain
- Request for card details to pay a small delivery or customs fee via a text link
- Request for NRIC or passport details for 'customs verification'
- Text arriving from a mobile number or unknown short code rather than a verified carrier sender ID
How to protect yourself
- Track any Singapore parcel directly at singpost.com using your tracking number — never use a link in an unsolicited text
- Download ScamShield (available free on iOS and Android in Singapore) — it automatically filters known scam numbers
- SingPost's official domain is singpost.com — type it directly rather than following a text link
- SingPost and legitimate carriers do not request card payment via SMS link for standard deliveries
- If you receive a suspicious text, report it through the ScamShield app or at scamshield.gov.sg
How to report it
- Report scam texts via the ScamShield app or at scamshield.gov.sg — your report contributes to the national scam-number database
- Report to the Singapore Police Force at police.gov.sg/e-services/report or call 1800-255-0000 (non-emergency)
- Report impersonation of SingPost to SingPost directly at [email protected]
- If card details were entered, contact your bank or card issuer immediately to cancel the card and dispute any charges
Frequently asked questions
What is ScamShield and how does it help with fake delivery texts?
ScamShield is an app developed by the National Crime Prevention Council and Open Government Products in Singapore. It filters incoming calls and SMS messages from numbers associated with known scam campaigns, and allows users to report suspicious messages directly. Numbers reported by users are reviewed and added to the filter database, protecting other ScamShield users from the same senders.
Does SingPost ever send texts requesting payment via a link?
SingPost sends delivery notifications for tracked parcels, but these do not request card payment via an SMS link. If a genuine import duty or GST applies to a parcel, SingPost communicates this through their official app or portal — not via a link in a text message. Any text requesting payment via a link and claiming to be SingPost is fraudulent.