Fake Delivery Text Scams in Taiwan
Smishing scams impersonating Chunghwa Post and major courier services to steal banking credentials from Taiwan smartphone users.
Part of: Fake Delivery Texts
Last reviewed: 1 June 2026
Fake delivery text scams — smishing — are among the most frequently reported cybercrime categories in Taiwan. Scammers send SMS or LINE messages impersonating Chunghwa Post, Black Cat (Cat), or Pelican Express, claiming a package requires a customs fee or address confirmation via a link.
The link leads to a phishing page that collects banking credentials, credit card numbers, or one-time passwords. Taiwan's high e-commerce volume means most recipients have genuine deliveries in transit, making the deception highly credible.
How this scam works on Taiwan
A victim receives an SMS from a number spoofed to resemble a Chunghwa Post number, stating that a parcel is on hold pending a small customs fee of TWD [amount]. The link leads to a convincing replica of the post office payment portal, collecting card details.
In a LINE variant, a message arrives purportedly from a delivery app asking users to tap to reschedule delivery. The page loads a credential-harvesting form for a LINE-Pay-connected bank account.
Some campaigns target users who recently made purchases on Shopee or momo, referencing the correct merchant to add credibility. Data for these targeted campaigns is sometimes obtained from e-commerce platform breaches.
Common red flags
- SMS about a delivery problem with a shortened URL or unfamiliar domain
- Request for payment of a customs or duty fee via a link in a text message
- Link does not go to the official post.gov.tw or courier domain
- LINE message asking for account login to resolve a delivery issue
- Merchant name referenced correctly but link domain does not match
How to protect yourself
- Never tap a delivery link in SMS or LINE — go directly to the courier website or app
- Verify parcel status using your tracking number on the official courier website
- Enable transaction alerts on your bank account to catch unauthorised charges early
- Report suspicious delivery SMS to the 165 Anti-Fraud Hotline
- Block and report the number via your carrier if you receive a smishing message
- Check if your email or phone data is in any known breach databases
How to report it
- Call Taiwan Anti-Fraud Hotline 165
- Report to the National Police Agency at npa.gov.tw
- Forward suspicious SMS to 1922 (Taiwan cybercrime reporting number)
Frequently asked questions
Does Chunghwa Post ever send payment requests via SMS links?
No. Chunghwa Post directs customers to their official website or app for any parcel-related payment and does not send payment links via SMS. Any SMS with a payment link claiming to be from Chunghwa Post should be treated as a phishing attempt.