Fake Tech Support Scams via Google Ads
Fraudulent tech-support numbers appear in Google ads for queries about device problems, software help, or router issues — connecting users to scammers instead of legitimate support.
Part of: Fake Tech Support Calls
Last reviewed: 1 June 2026
When someone searches Google for help with a device problem — 'printer not connecting', 'router setup help', 'Windows 11 activation issue' — they are in a state of frustration and trust. Criminals purchase ads targeting exactly these high-intent queries, displaying phone numbers that appear to be official manufacturer or software support lines but connect callers to fake technicians.
The call then follows the classic fake-support playbook: the agent convinces the caller their device has serious problems, requests remote access, and charges for unnecessary services or installs malware.
How this scam works on Google Search & Ads
A user searching for printer support clicks a Google ad displaying a phone number. The 'technician' speaks confidently, instructs the user to open system utilities displaying harmless log entries, and declares these are errors requiring repair. Remote access is requested and granted. The agent may charge a one-time fee, sell a recurring maintenance subscription, or silently harvest banking credentials during the session.
Some ads target searches for specific companies' support ('brand name customer service number'), intercepting users who intended to reach the real manufacturer.
Common red flags
- Google ad prominently displaying a phone number for tech support — legitimate companies rarely advertise this way for general searches
- Number in the ad does not match the manufacturer's official website support number when cross-checked
- Technician requests remote access during the first call
- Agent quotes generic 'error codes' from your Event Viewer as evidence of serious problems
- Request for payment via gift card, wire transfer, or cryptocurrency for a service call
How to protect yourself
- Find official support numbers from the manufacturer's website, not from search ads
- Never grant remote access to a technician you reached through a search ad
- Legitimate support will not demand immediate payment via gift card
- If you already gave access, disconnect from the internet immediately and change all passwords
How to report it
- Report the ad to Google via the report option
- Notify the manufacturer whose brand is being misused via their official fraud team
- Report to Action Fraud, the FTC, or your national fraud authority
Frequently asked questions
How do I find a real manufacturer support number safely?
Go directly to the manufacturer's official website by typing the URL you already know, or find it through your device's own help documentation. Avoid calling numbers from search ad results or pop-up pages.