Remote Access Scams
Any scam that persuades you to install screen-sharing or remote-control software to seize your device.
Last reviewed: 1 June 2026
What this scam is
Remote access scams persuade you to install legitimate remote-control or screen-sharing software so the scammer can see and control your device — then access banking, steal data, or install malware.
How it works
Posing as support, your bank, or an investigator, the scammer guides you to install a remote tool and grant control. They may dim your screen, move money while you watch helplessly, or capture credentials and codes.
Common red flags
- Any request to install remote-access/screen-share software
- Being asked to log into your bank while connected
- Screen dimming or 'don't touch anything' instructions
- Caller claims to be support, bank, or police
Sanitized example messages
Illustrative, sanitized examples. Personal details are replaced with placeholders such as [phone number] and [fake link].
To secure your account, install [remote tool] and give me the access code so I can protect your funds.
Payment methods used
- Direct bank theft
- Captured credentials
Who is usually targeted
- Older adults
- Less tech-confident users
- Anyone under pressure
What to do immediately
- Disconnect from the internet and end the session immediately
- Uninstall the remote software
- Contact your bank, change passwords, and run a security scan
Evidence to preserve
- Software name and any codes shared
- Caller details
- What was accessed
Where to report it
- Action Fraud (UK) — UK national fraud & cybercrime reporting centre
- FTC ReportFraud (US) — US Federal Trade Commission fraud reports
- FBI IC3 (US) — US Internet Crime Complaint Center
- Scamwatch (Australia) — Australian competition & consumer reporting
- Your bank's fraud line — Use the number on the back of your card or in your banking app — never a number the caller gives you
Always verify reporting routes and emergency contacts on the official government or agency website for your country.
Frequently asked questions
What should I do if I gave someone remote access?
Disconnect from the internet, uninstall the remote tool, change passwords from a clean device, enable strong 2FA, and contact your bank immediately. See our remote-access cleanup recovery guide.