Is someone asking for my crypto wallet seed phrase for support a scam?
Yes, always. No legitimate wallet provider, exchange, or support agent will ever ask for your seed phrase.
Last reviewed: 1 August 2026
Explanation
Your seed phrase (also called a recovery phrase or mnemonic) is the master key to your cryptocurrency wallet. Anyone who has it has complete and permanent control of every asset in that wallet. Scammers pose as wallet support agents on social media, in app store reviews, through fake websites, and in Discord servers, then ask for your seed phrase under the guise of 'restoring your wallet', 'verifying your account', or 'processing a transaction'. Legitimate wallet software such as MetaMask, Ledger, or Trust Wallet never asks for your seed phrase except during the initial setup on your own device. Once a seed phrase is shared, the wallet should be considered permanently compromised — move any remaining assets to a new wallet immediately.
Scammers reach victims at their most receptive moment by monitoring public complaints: post about a failed transaction or locked wallet anywhere, and 'support agents' arrive in replies and DMs within minutes. Fake support sites also buy search ads against wallet-help keywords, so even users who search for official help can land on credential-harvesting forms. Genuine support flows one way — you contact them through the app or official site, and they resolve issues without ever needing the phrase.
The underlying principle is worth stating plainly: a seed phrase is not an account credential that support might legitimately check; it is the wallet itself. Whoever holds it holds the funds, instantly and irreversibly. It belongs written down offline, never typed, photographed, or spoken — and any request for it, however official the requester appears, is the scam announcing itself.
Common red flags
- Any person or website asking for your full seed phrase
- Support contacted you first through social media or messaging apps
- Website URL does not exactly match the official wallet provider
- Pop-up or form inside an app requesting your recovery phrase
- 'Support agent' offers to screen-share to help you enter your phrase
What to do now
- Never share your seed phrase with anyone under any circumstances
- If you already shared it, transfer all assets to a new wallet immediately
- Report the scammer account to the platform and to the legitimate wallet company
- Store your seed phrase offline and never photograph or type it into any website
Frequently asked questions
Is it safe to enter my seed phrase on the official wallet website?
No. Official wallets only require your seed phrase in the wallet app itself during a fresh installation or recovery — never on a website. Any website asking for it is phishing.
I posted about a wallet problem and helpful 'agents' are messaging me — any real?
None. Official teams do not initiate DMs to users who posted complaints — that channel belongs entirely to scammers monitoring keywords. Use only the support route inside the official app or website, and report the accounts messaging you.