Is a delivery driver asking for a cash payment on the doorstep a scam?
Treat it with caution. Doorstep cash payment requests can be legitimate customs charges but are also used in delivery scams and distraction burglaries.
Last reviewed: 1 June 2026
Explanation
Genuine customs or import tax charges are sometimes collected on delivery for items shipped internationally, but these are documented on an official customs form accompanying the parcel, can be verified with the postal service, and are typically charged at a known flat rate or percentage. Scammers sometimes pose as delivery drivers — or accompany a legitimate-looking delivery — demanding unexpected cash fees. Some doorstep scams use one person to hold attention while an accomplice enters the property. If a driver demands cash with no paperwork, ask for a formal customs docket, refuse to pay without documentation, and contact the courier company directly to verify.
Common red flags
- Driver demands cash but has no customs or fee paperwork
- Amount demanded varies or is negotiable
- Driver asks to come inside for any reason
- Two people arrive together with only one in uniform
- No parcel reference matching any order you placed
What to do now
- Ask for written customs documentation before paying anything
- Keep the door closed or chain on while verifying
- Call the courier company on the number from their official website
- Report suspicious doorstep visits to local police
Frequently asked questions
Are legitimate customs fees collected on delivery?
Yes, but they come with official paperwork and can be independently verified with the courier or customs authority. A legitimate driver will wait while you check — a scammer will pressure you to pay quickly.