Skip to content
ScamEncyclopedia

Is a Microsoft or Apple support call about my computer a scam?

Yes. Microsoft, Apple, and other tech companies do not make unsolicited calls about viruses or problems on your device.

Last reviewed: 1 August 2026

Explanation

Tech-support scammers call claiming to be from Microsoft, Apple, or a security company, saying they have detected a virus, hack, or suspicious activity on your computer. Their goal is to get you to install remote-access software, pay for fake 'support', or hand over bank details.

Microsoft and Apple have no mechanism to monitor individual customers' devices and proactively call them. If there were a genuine issue with your device, it would manifest locally — not arrive as a cold call. These calls are easy to fake because caller ID can show any name.

Once connected, the script escalates in stages: the 'technician' has you open system logs that look alarming to anyone unfamiliar with them (ordinary warning entries are presented as infections), installs remote-access software 'to fix it', and then charges for the repair, sells a worthless support contract, or — while controlling your screen — steers toward your online banking to 'process a refund'. Each step is designed to feel like help. The safe response costs nothing: hang up. If you are worried about your device, run your own security scan or contact the company through its official support page.

Common red flags

  • Unsolicited call claiming your computer has a virus or been hacked
  • Caller identifies as Microsoft, Apple, BT, or a security company you didn't contact
  • Request to install software like TeamViewer, AnyDesk, or a browser plugin
  • Urgency — 'your device will be locked/wiped if you don't act now'
  • Request for payment by gift card, wire transfer, or crypto for 'support'
  • Caller tells you to stay on the line while you take the steps

What to do now

  1. Hang up immediately
  2. Do not install any software the caller suggested
  3. If you already granted access, disconnect from the internet and follow remote-access scam steps
  4. Change passwords for banking and key accounts from a clean device
  5. Report the call to your national fraud service

Frequently asked questions

What if my screen showed a warning pop-up with a number to call?

Browser-based pop-ups claiming your computer is infected and giving a number to call are also a scam tactic. Close the browser (use Task Manager if needed) and run a scan with legitimate security software.

I already let them access my computer. What should I do?

Disconnect from the internet immediately, uninstall any software they installed, change your passwords from a different device, and contact your bank. See our remote-access scam guide for full steps.

Sources

Related pages