Is a pet transport or shipping fee request for a puppy I bought online a scam?
Almost certainly yes. Escalating transport and insurance fee requests for a pet that has not arrived are the signature of an online puppy scam.
Last reviewed: 1 June 2026
Explanation
Online pet scams begin with appealing listings — often for rare or pedigree breeds — at attractive prices. After payment, the 'seller' claims the animal is at a transport company and requires additional payments for shipping, insurance, customs clearance, or a special crate. Each request is followed by another before the pet can be released. The pet does not exist. Scammers use stock photos and fake transport company websites to keep victims paying. A genuine pet transaction with a legitimate breeder or rescue organisation involves viewing the animal in person or via live video, paying directly to the seller, and never encountering escalating transport fees.
Common red flags
- Pet cannot be viewed in person — seller only shows photos or short videos
- Shipping fee request arrives after initial payment
- A 'transport company' contacts you separately demanding fees
- Breed is rare and price is below what reputable breeders charge
What to do now
- Stop all payments immediately
- Do not pay any transport, insurance, or clearance fees
- Report the seller to the platform and your national fraud authority
- If you paid by card, contact your bank about a chargeback
Frequently asked questions
Can I find a legitimate pet breeder online?
Yes — reputable breeders are often registered with breed clubs and always allow you to visit and see the puppy with its mother before any payment. Never buy without a viewing.