Is a phone call about a problem with my Amazon account a scam?
Almost certainly yes. Amazon does not make unsolicited calls about account issues. These calls are impersonation scams designed to steal your credentials or payment details.
Last reviewed: 1 June 2026
Explanation
Amazon impersonation calls typically warn that your account has been compromised, that an unauthorised purchase was made, or that a Prime membership is about to renew unexpectedly. The caller asks you to press a number, visit a URL, or call back a provided number. They then attempt to capture your Amazon login, payment card details, or remote access to your device. Amazon communicates account issues through your account dashboard and by email to your registered address. If you receive an unexpected call claiming to be Amazon, hang up and check your account directly at amazon.com.
Common red flags
- Unsolicited call claiming to be from Amazon about a problem
- Automated voice followed by a number to press
- Caller asks for your Amazon password or payment details
- Request to install an app or allow remote access to your device
What to do now
- Hang up and do not call back the number provided
- Log into your Amazon account directly to check for any real issues
- Change your Amazon password if you shared any credentials
- Report the call to Amazon's customer service and your national fraud authority
Frequently asked questions
Does Amazon ever call customers?
Amazon may call you if you have requested a callback through your account. They will never make an unsolicited outbound call to warn you about security issues or prompt action.