Is a request to contact an energy company about an overpayment refund real?
Overpayment refund calls and texts from energy companies are frequently phishing attempts. Verify by logging into your account directly.
Last reviewed: 1 June 2026
Explanation
Energy overpayment refund scams arrive by call, SMS, or email and claim your energy account is in credit with a refund waiting. You are directed to a link or number to claim the refund, where you enter card or bank details. Genuine energy company refunds are processed automatically to the direct debit account registered with the supplier — you are not asked to enter card details through a link to receive them. If you believe you are in credit with your energy supplier, check your account balance through your supplier's official app or website.
Common red flags
- Unsolicited contact about an energy refund
- Link to claim the refund does not match your supplier's official domain
- Request for card details to process the refund
- Urgency — refund lapses if not claimed quickly
What to do now
- Log into your energy account directly through the official supplier website or app
- Check your actual credit balance from within your account
- Call your supplier using the number on your bill if you have questions
- Report phishing energy contacts to your national cyber authority
Frequently asked questions
How does a genuine energy refund work?
Real energy refunds are credited to the bank account you pay from or carried forward to reduce your next bill. You are notified in your online account — no external link or card details needed.