Is a text asking me to rate my recent delivery a scam?
Texts prompting delivery feedback that include a link to claim a reward are often phishing attempts designed to steal card details.
Last reviewed: 1 June 2026
Explanation
Parcel and delivery survey scams arrive by SMS shortly after you receive — or expect — a package. They mimic genuine post-delivery feedback requests from carriers like DHL, FedEx, or Royal Mail and offer a small gift or discount as a reward for completing a survey. The survey leads to a checkout page asking for card details to pay a nominal shipping fee on the reward. Those details are harvested by scammers. Real carriers do send satisfaction surveys but they do not require card payment, and any reward is credited automatically rather than requiring payment details.
Common red flags
- Survey link in an SMS you did not expect
- Reward requires entering card details for a small shipping fee
- The URL is not the carrier's official domain
- Sender is an unknown short-code or mobile number
What to do now
- Do not click the link or enter any card details
- Delete the message
- If you shared card details, contact your bank immediately to block the card
- Report smishing to your carrier or national cyber authority
Frequently asked questions
Why do these messages arrive exactly when I'm expecting a parcel?
Scammers send these messages broadly, knowing that at any given moment many recipients will have a recent delivery. Timing that feels precise is usually coincidence.