Is a text from Amazon about an order I didn't place a scam?
Yes — texts about Amazon orders you did not place are phishing attempts designed to get you to click a link or call a number and hand over your account credentials.
Last reviewed: 1 August 2026
Explanation
Amazon order phishing texts take a few forms: a delivery confirmation for something you did not buy, a cancellation request for a suspicious order, or a 'your account will be suspended' alert linked to an order. All lead to a fake Amazon login page or a call centre that tries to extract your account password, card details, or one-time codes.
The fake-order framing is clever because it weaponises honesty: you know you did not buy the expensive item mentioned, so 'cancelling' it feels urgent and virtuous, and that urgency carries you through the login page or onto the phone. Call-centre versions escalate further — the 'agent' claims your account was hacked, transfers you to a fake bank or 'fraud department', and may ask you to install remote access software or move money to 'safety'. What began as a text about a phantom order becomes a full bank-draining script.
The rule that defeats every version is to check inside the app, never through the message: go directly to the Amazon app or website, open your order history, and believe only what you see there. No order means the text was bait, and there is nothing to cancel. If an unfamiliar order genuinely appears, change your password, then use Amazon's own customer service through the app. Enable two-step verification, and forward phishing texts to your national reporting service so the sending numbers get blocked faster.
Common red flags
- Text mentions an Amazon order or delivery you have no knowledge of
- Link goes to a URL that is not amazon.com or your regional Amazon domain
- Text asks you to call a number to 'dispute' the order
- Text mentions your account will be locked unless you act immediately
What to do now
- Do not click any link or call any number in the text
- Log in to Amazon directly and check your order history
- If an unauthorised order appears, report it to Amazon customer service
- Enable two-step verification on your Amazon account
Frequently asked questions
Can someone place an Amazon order using my account without my password?
If your account is compromised through a credential breach or phishing, someone could log in and place orders. Check your order history directly in the app to see if any unauthorised purchases occurred.
I called the number and they said my account was hacked. Are they right?
No — the call centre is part of the scam, and 'your account is hacked' is the pivot toward remote access or moving money. Hang up, check your real account through the app, and if you shared anything, contact your bank.
Why would scammers claim I ordered something expensive?
Because a large phantom charge triggers immediate action. Your certainty that the order is wrong is exactly what pushes you to click 'cancel' or call — the reaction is the trap, not the order.