I got a text about a Temu package needing a fee or address confirmation. Is it real?
Almost certainly not. Temu is a real company, but delivery texts asking for a small fee, an address confirmation, or a code are one of the most commonly faked messages there is. Do not tap the link. Check your orders inside the official app instead.
Last reviewed: 19 July 2026
Explanation
Delivery texts are easy to fake because they are short, generic, and arrive at a moment when you probably are expecting something. The message usually says a parcel could not be delivered, an address needs confirming, or a small customs or redelivery fee is outstanding, and it includes a link. The link opens a page built to look like the real marketplace or a courier, and it asks for your address, your card number, and sometimes a one-time code sent to your phone. That code is often the real target, because it can authorise a payment or a login. The message is convincing because it asks for very little, the amount named is usually tiny, and the tone is mildly urgent rather than threatening. The check that settles it: close the message, open the official app yourself, and look at your order list. If no order matches what the text describes, or the order is progressing normally, the text did not come from the marketplace.
Common red flags
- A link in the text rather than an instruction to check your orders in the app
- A small fee for customs, redelivery, or address correction
- A request for a one-time code that was texted to you separately
- The sender is a random mobile number or an address that does not match any order confirmation you kept
- Pressure to act within hours or the parcel is returned
- The page asks for full card details when the app already has your payment method
What to do now
- Do not tap the link, reply, or call any number in the message
- Open the official app or type the website address yourself and check your order list and its real tracking status
- If you already entered card details, contact your bank or card issuer straight away and ask them to block the card and review recent charges
- If you entered a password or a code, change that password and any place you reused it, and turn on two-factor authentication
- Report the message as junk or phishing in your phone messaging app and delete it
- Keep a screenshot of the message and any payment before deleting, in case your bank asks for it
Frequently asked questions
I tapped the link but did not enter anything. Am I at risk?
Usually not much. Simply opening a page rarely does anything on a modern phone, and the risk comes from what you type into it. If you entered nothing and downloaded nothing, you are most likely fine. Close the page, clear it from your browser history, and do not go back to it. If you were prompted to install an app or a profile and you agreed, remove it and run a security scan, because that is the case where real access can be handed over.
How can I tell a real delivery notification from a fake one?
The safest habit is to stop judging the message and check the source instead. Real order updates always exist inside your account, so open the app yourself and look. A genuine platform will not need a card number or a texted code to release a parcel, and it will not depend on you clicking a specific link within a few hours. If the information only exists in the message and nowhere in your account, treat the message as fake regardless of how well it is written.