What should I do if I gave a scammer remote access?
Disconnect the device from the internet immediately, then secure your banking and passwords from a different, clean device.
Last reviewed: 1 June 2026
Explanation
If you installed remote-access software at a scammer's request, they may have seen passwords, captured codes, or moved money. Acting fast limits the damage: cut their access, protect your finances from a separate device, and then thoroughly clean the affected device.
Common red flags
- You installed screen-share/remote-control software for a caller
- You were asked to log into your bank while connected
- Your screen was dimmed or you were told 'don't touch anything'
What to do now
- Disconnect the device from the internet and uninstall the remote software
- From a clean device, change your banking password and key passwords; enable 2FA
- Contact your bank about any transactions; run a security scan or reset the device
Frequently asked questions
Is my device safe to use again?
Not until it's cleaned. Uninstall the remote tool, scan for malware, and if unsure, back up and reset the device. Do banking from a different device in the meantime.