Amazon 'Suspicious Order' Refund Call Script

Hello, this is Amazon customer service. We have detected an order for [expensive item] placed on your account. If you did not make this purchase, press 1 to speak with a specialist.

This is an automated alert from Amazon. A [amount] transaction has been flagged. To cancel and receive a full refund, stay on the line and a fraud specialist will assist you.

We are calling from Amazon security. Your account shows a new device login and a suspicious order. We need to verify your identity and process a refund of [amount] to your account.

Amazon fraud team here. To protect your account and reverse the [amount] charge, we will need to access your banking app to initiate a direct refund. Do you have your phone handy?

To gain access to your banking app or gift cards under the pretence of issuing a refund, then transfer your real money to themselves while you watch.

Hang up and check your Amazon account directly through the official app or website. Amazon does not call unsolicited to process refunds via remote access or gift cards.