Energy Bill Refund Text Scam Examples
Texts impersonating your energy supplier claim you are owed a refund and direct you to a fake site where entering your bank details hands them to fraudsters.
Last reviewed: 1 June 2026
Sanitized example messages
Illustrative, sanitized examples. Personal details are replaced with placeholders such as [phone number] and [fake link].
[Energy Company]: You are owed a refund of [amount] on your account. Claim it here within 7 days: [fake link]
Good news! Following an energy price review, [amount] has been credited to your account. Claim your refund: [fake link]
IMPORTANT: Your energy account is in credit of [amount]. To receive your refund, please update your payment details: [fake link]
[Energy Company]: You overpaid on your last bill. We are holding a refund of [amount]. Confirm your bank details to receive it: [fake link]
What the scammer wants
To collect your bank account details under the guise of refunding money, then use those details to drain your account or commit identity fraud.
Red flags in the message
- Text arrives unexpectedly claiming you are owed a refund
- Link does not match your energy supplier's official website
- Asks you to enter or 'confirm' bank account details
- Short deadline to claim the refund
- You have not recently requested a refund or switched supplier
A safe response
Log into your energy supplier account directly via their official app or website to check for any genuine credit. Never click the link in the text.
What not to send
- Bank account or sort code details
- Card numbers
- Online banking passwords
What to do if you already replied
- Contact your bank immediately if you entered payment details
- Report the text to your energy supplier and national fraud line
- Forward the text to your mobile carrier's spam reporting number
Evidence to preserve
- Screenshot the full message or call details
- Note the sender number, email, or profile
- Save any links (without clicking) and payment details
- Record dates and times