Fake Delivery 'Reschedule + Fee' Voicemail Scam Examples
Voicemails claim a parcel could not be delivered and a small rescheduling fee is needed — a callback number or link leads to a payment page that steals card details.
Last reviewed: 1 June 2026
Sanitized example messages
Illustrative, sanitized examples. Personal details are replaced with placeholders such as [phone number] and [fake link].
This is a message from [courier]. We were unable to deliver your parcel today. A rescheduling fee of [amount] is required. Call [fake number] or visit [fake link].
You have a parcel awaiting delivery. Please pay a [amount] storage fee within 24 hours to avoid return. Use the link in our follow-up text.
Automated delivery notification: your item is held at a local depot. A handling charge of [amount] is due. Press 1 to pay now.
Final delivery attempt. A redelivery surcharge of [amount] applies. Provide card details to reschedule your slot.
What the scammer wants
To collect a small 'fee' from as many people as possible and harvest card details, knowing that many people are expecting deliveries and will not question a small charge.
Red flags in the message
- Any delivery service asking for a fee via voicemail callback or text link
- A callback number that does not match the courier's official contact
- Urgency — fee must be paid within hours or parcel is returned
- Voicemail followed by a suspicious text with a link
- No specific parcel or tracking reference
A safe response
Do not call back or click any link in a follow-up text. Check your delivery status directly using the tracking number from your order confirmation on the official courier website.
What not to send
- Card details
- Any payment via callback or SMS link
- Personal address or identity information
What to do if you already replied
- Contact your bank immediately if you entered card details
- Report the voicemail to the courier being impersonated and to your national fraud service
- Watch for further phishing attempts on the number used
Evidence to preserve
- Screenshot the full message or call details
- Note the sender number, email, or profile
- Save any links (without clicking) and payment details
- Record dates and times