eConsumer.gov

eConsumer.gov is a multilingual website operated by the International Consumer Protection and Enforcement Network (ICPEN), a coalition of consumer protection agencies from over 65 countries. It provides a standardised online form for reporting international scams, including cross-border e-commerce fraud, holiday booking scams, impersonation of foreign government agencies, and investment fraud originating abroad. The site is available in English, French, Spanish, German, Korean, Japanese, Polish, Turkish, and other languages.

When a consumer files a report at econsumer.gov, the complaint is shared with ICPEN member agencies in the relevant jurisdictions. For example, a report about a fraudulent online retailer based in another country would be routed to that country's consumer protection agency. In the United States, econsumer.gov complaints feed into the FTC's Consumer Sentinel Network database alongside domestic FTC complaints.

The portal is most appropriate for fraud that has a clear international dimension, such as purchases from foreign websites, lottery notifications from overseas, or impersonation of foreign banks or customs agencies. Domestic fraud should be reported to national agencies first (FTC in the US, Action Fraud in the UK, Scamwatch in Australia). eConsumer.gov does not investigate individual complaints or provide financial redress, but aggregated data helps agencies identify and act against international fraud networks.