How do I report a rental scam?
Report to the FTC, the rental platform, and your state attorney general or Action Fraud. File a police report for a crime reference number and contact your bank if you paid a deposit.
Last reviewed: 10 June 2026
Explanation
Rental scams involve fake property listings where fraudsters collect deposits and first-month rent for properties they do not own or that do not exist. They are common on sites like Craigslist, Facebook Marketplace, and sometimes even appear on major letting platforms when an account is compromised.
Report the fraudulent listing to the platform immediately using the in-app report tool. Include the listing URL and details about the scam. Also email the platform's abuse team with full evidence. In the US, report to the FTC at ReportFraud.ftc.gov. In the UK, report to Action Fraud and to your local Trading Standards.
Contact your bank or payment service immediately if you paid a deposit or rent. Some payment services offer buyer protection for goods and services, but bank transfers are more difficult. File a police report to obtain a crime reference number, which your bank and insurer will request.
To prevent rental scams, always view a property in person or via live video before paying anything. Use a licensed estate agent or letting agent where possible, and never pay deposits by bank transfer to someone you have only communicated with online.
Common red flags
- The rent is significantly below the local market rate
- The landlord is abroad and cannot meet or show the property in person
- You are asked to pay a deposit via wire transfer or cryptocurrency before signing a lease
- The listing photos appear in searches for properties in other cities
- A 'key deposit' or 'administration fee' is required before viewing
- The landlord asks you to wire money to a third party
What to do now
- Report the listing to the platform via the in-app report tool
- File a report with the FTC or Action Fraud
- Contact your bank to dispute or recall the payment
- File a police report for a crime reference number
- Do a reverse image search on listing photos to check for misuse
- Read /scams/housing-rental-scams for common patterns
Frequently asked questions
Can I report a rental scam on Facebook Marketplace?
Yes. Use the three-dot menu on the listing and select 'Report listing.' Also email Facebook support directly with evidence. For financial loss, also report to the FTC or Action Fraud.
What if I have already moved to a new city and the property does not exist?
Contact local police at your destination, file with the FTC or Action Fraud online, and contact your bank about the payment. Also reach out to local housing authorities for emergency accommodation options.